Real Estate Turnover Experience Specialist

Regent Construction International Inc; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Golden Topper is a growing real estate developer seeking a Customer Service Specialist to support buyers through unit turnover, coordinating with Engineering, PMO, and Legal teams to ensure a seamless experience.

The role handles inquiries via phone, email, and social media; maintains turnover records; assists with DOAS documentation; and helps deliver high-quality service aligned with company standards.

Qualifications

• Graduate of a business-related course.
• Preferably 1–2 years of turnover/customer service experience.
• Knowledgeable in sales operations management, sales administration and sales support.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Excellent interpersonal skills; able to multi-task and solve problems.

Responsibilities

• Respond to buyer inquiries via phone, email, social media, and walk-ins about unit status and turnover.
• Notify buyers about viewing, inspection, acceptance, and turnover schedules via multiple channels.
• Monitor unit readiness by coordinating with Engineering, PMO, and other departments.
• Coordinate and schedule buyer appointments for viewing, inspection, acceptance, and turnover.
• Assist buyers with project information, unit details, and account status updates.
• Maintain turnover monitoring tools and reports for accurate documentation.
• Coordinate joint inspections to ensure punch list items are closed.
• Handle warranty-related concerns with appropriate departments.
• Assist with DOAS execution and document signing with Legal Team.
• Prepare and submit turnover reports to Management.
• Ensure compliance with policies and turnover procedures.
• Perform other duties as assigned.

Skills

Customer service

Turnover management

Sales operations

Sales support

Education

Business degree

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Golden Topper is a growing real estate developer seeking a Customer Service Specialist to support buyers through unit turnover, coordinating with Engineering, PMO, and Legal teams to ensure a seamless experience.

The role handles inquiries via phone, email, and social media; maintains turnover records; assists with DOAS documentation; and helps deliver high-quality service aligned with company standards.