Customer Service Manager

Private Advertiser; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Golden Topper, a real estate developer in the Philippines, seeks a customer relations specialist to oversee the client journey from reservation to after-sales, ensuring smooth handovers and timely communications.

You will maintain client service reports, coordinate with engineers, property managers, and departments, and support admin tasks. The role emphasizes strong communication and project updates.

Join a growing team delivering sustainable, high-value homes and innovative customer experiences.

Responsibilities

• Oversee customer journey from reservation to after-sales transactions
• Maintain a comprehensive client service monitoring report per client
• Facilitate handover with the buyer during inspection with engineer and property manager
• Communicate updates to clients via email or telephone about construction status and progress
• Provide general administrative support liaising with clients and other departments
• Timely submission of reports to immediate superior and other departments as required
• Attend SBU meetings such as Sales & Marketing, Engineering, and related departments
• Create Dingtalk tickets, Sales System Tickets, and Workflow as requested
• Manage approvals/disapprovals of requests and send dispositions via email
• Monitor timelines for sending disposition letters to clients regarding approvals
• Send birthday greetings to customers via email
• Send informative emails regarding projects, updates, promos, etc.
• Develop surveys to measure client satisfaction for every sales transaction
• Perform other duties as assigned by management

Job description

Golden Topper is an emerging real estate developer whose mission is to redefine city skylines across the Philippines and innovate the real estate landscape with world-class residences. Armed with extensive experience and leadership in residential development abroad, Golden Topper aims to bring sustainable development, high-value properties, and innovative home solutions to cater to even the most discerning lifestyles. Each project has been crafted with precision to engage, inspire senses, and provide comfortable living spaces.

As Golden Topper continues to grow, we are looking for a lot of great talents from different walks of life who can bring their individualities and creativity to strive excellence, attain rewards and achieve their full potentials with us.

DUTIES AND RESPONSIBILITIES

• Oversee customers journey from reservation date to after sales transactions
• Maintain a comprehensive client service monitoring report per client
• Facilitate handover process with the buyer / homeowner during the inspection, noting in detail, needed rectifications, if any, together with the engineer in charge & property manager
• Communicate with respective clients through email or telephone calls for necessary updates, construction status & progress of their respective units
• Able to provide general administrative support in liaising with clients concerns with another department
• Timely submission of reports to immediate superior & other departments as required
• Attend SBU meeting such as Sales & Marketing, Engineering, and any other related departments
• Attend to request to concerned departments and create Dingtalk, Sales System Ticket, and Workflow
• Manage process approval and disapproval of requests and send management disposition via email
• Monitors timeline of sending disposition letters to clients regarding approval and disapproval request.
• Monitors sending of birthday greetings to customers via email
• Monitors sending out informative emails regarding the projects, updates, promos, etc.
• Developing effective communication platforms for internal and external clients
• Conduct customer service workshops and presentations or any related training relevant to client journey within internal and external departments in contact with clients
• Develop surveys to measure client satisfaction for every sales transaction
• And all other duties and responsibilities which are not limited to these that may be assigned to you by the management.