Real Estate Customer Experience Manager

Private Advertiser; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Golden Topper, a real estate developer in the Philippines, seeks a customer relations specialist to oversee the client journey from reservation to after-sales, ensuring smooth handovers and timely communications.

You will maintain client service reports, coordinate with engineers, property managers, and departments, and support admin tasks. The role emphasizes strong communication and project updates.

Join a growing team delivering sustainable, high-value homes and innovative customer experiences.

Responsibilities

• Oversee customer journey from reservation to after-sales transactions
• Maintain a comprehensive client service monitoring report per client
• Facilitate handover with the buyer during inspection with engineer and property manager
• Communicate updates to clients via email or telephone about construction status and progress
• Provide general administrative support liaising with clients and other departments
• Timely submission of reports to immediate superior and other departments as required
• Attend SBU meetings such as Sales & Marketing, Engineering, and related departments
• Create Dingtalk tickets, Sales System Tickets, and Workflow as requested
• Manage approvals/disapprovals of requests and send dispositions via email
• Monitor timelines for sending disposition letters to clients regarding approvals
• Send birthday greetings to customers via email
• Send informative emails regarding projects, updates, promos, etc.
• Develop surveys to measure client satisfaction for every sales transaction
• Perform other duties as assigned by management

Job description

Golden Topper, a real estate developer in the Philippines, seeks a customer relations specialist to oversee the client journey from reservation to after-sales, ensuring smooth handovers and timely communications.

You will maintain client service reports, coordinate with engineers, property managers, and departments, and support admin tasks. The role emphasizes strong communication and project updates.

Join a growing team delivering sustainable, high-value homes and innovative customer experiences.