Real Estate Customer Experience Admin Coordinator

Golden Topper Group Inc.; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Golden Topper Group Inc. is seeking a customer service professional for its real estate projects in Cebu City. The role focuses on replying to inquiries, coordinating with departments, and ensuring a positive buyer/seller experience throughout the process.

The ideal candidate holds a Bachelor's degree, has 1–2 years in customer service, and is proficient in MS Office. You will support viewing arrangements, document handling, and post-sales communications to sustain high service standards.

Qualifications

• Bachelor's degree in any 4-year course.
• 1–2 years in customer service; real estate CS is a plus.
• Proficient in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Handle inquiries from buyers/sellers via email, calls, SMS, and social platforms.
• Review accounts, validate documents, and coordinate with departments.
• Prepare and lodge SRFs through hard copy and NOAH System.
• Prepare and release Management Disposition Letters and notify stakeholders.
• Coordinate with Construction Team for updates on unit status and viewings.
• Arrange viewing schedules and assist mock-up visits when needed.
• Provide front-line customer support for walk-ins and online inquiries.
• Address post-sales concerns and update customers on timelines.
• Maintain CS databases and generate operational reports.
• Assist with administrative tasks and special assignments.

Skills

MS Office

Interpersonal skills

Multitasking

Problem solving

Education

Bachelor's Degree

Job description

Golden Topper Group Inc. is seeking a customer service professional for its real estate projects in Cebu City. The role focuses on replying to inquiries, coordinating with departments, and ensuring a positive buyer/seller experience throughout the process.

The ideal candidate holds a Bachelor's degree, has 1–2 years in customer service, and is proficient in MS Office. You will support viewing arrangements, document handling, and post-sales communications to sustain high service standards.