Customer Service Admin Supervisor

GOLDEN TOPPER INVESTMENTS INC.; Cebu City; On-site; PHP 335,000 - 513,000; Full time

Job summary

Golden Topper Investments Inc., a Cebu-based real estate developer, seeks a Customer Service Supervisor to lead the client journey from reservation to after-sales, ensuring exceptional service and timely updates.

You will monitor client service records, respond to inquiries, coordinate with Sales, Engineering, and other departments, and drive improvements through feedback analysis. Proficiency in MS Office and strong interpersonal skills are essential for success in a fast-paced team.

Qualifications

• Bachelor's Degree holder / Graduate of any 4-year course.
• With at least 2-3 years' experience in Customer Service Supervisor (Real estate customer service experience is an advantage)
• Proficient in MS Office (Word, Excel, PowerPoint)
• Excellent Interpersonal Skill
• Has the ability to multi-task
• Good Problem-solving Skill

Responsibilities

• Oversee customers journey from reservation date to after sales transactions
• Maintain a comprehensive client service monitoring report per client
• Resolve customer complaints and inquiries
• Analyze customer feedback and develop strategies to improve service
• Maintain customer service records
• Monitor customer service trends and identify areas of improvement
• Communicate with respective clients through email or telephone calls for necessary updates, construction status & progress of their respective units
• Able to provide general administrative support in liaising with clients concerns with another department
• Timely submission of reports to immediate superior & other departments as required
• Attend SBU meeting such as Sales & Marketing, Engineering, and any other related departments
• Attend to request to concerned departments and create Dingtalk, Sales System Ticket, and Workflow
• Manage process approval and disapproval of requests and send management disposition via email
• Monitors timeline of sending disposition letters to clients regarding approval and disapproval request.
• Monitors sending out informative emails regarding the projects, updates, promos, etc.
• Developing effective communication platforms for internal and external clients
• Conduct customer service workshops and presentations or any related training relevant to client journey within internal and external departments in contact with clients
• Develop surveys to measure client satisfaction for every sales transaction
• And all other duties and responsibilities which are not limited to these that may be assigned to you by the management.

Skills

Interpersonal skills

Multi-tasking

Problem solving

MS Office

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Golden Topper is an emerging real estate developer whose mission is to redefine city skylines across the Philippines and innovate the real estate landscape with world-class residences. Armed with extensive experience and leadership in residential development abroad, Golden Topper aims to bring sustainable development, high-value properties, and innovative home solutions to cater to even the most discerning lifestyles. Each project has been crafted with precision to engage, inspire senses, and provide comfortable living spaces.

As Golden Topper continues to grow, we are looking for a lot of great talents from different walks of life who can bring their individualities and creativity to strive excellence, attain rewards and achieve their full potentials with us.

DUTIES AND RESPONSIBILITIES

• Oversee customers journey from reservation date to after sales transactions

• Maintain a comprehensive client service monitoring report per client

• Resolve customer complaints and inquiries

• Analyze customer feedback and develop strategies to improve service

• Maintain customer service records

• Monitor customer service trends and identify areas of improvement

• Communicate with respective clients through email or telephone calls for necessary updates, construction status & progress of their respective units

• Able to provide general administrative support in liaising with clients concerns with another department

• Timely submission of reports to immediate superior & other departments as required

• Attend SBU meeting such as Sales & Marketing, Engineering, and any other related departments

• Attend to request to concerned departments and create Dingtalk, Sales System Ticket, and Workflow

• Manage process approval and disapproval of requests and send management disposition via email

• Monitors timeline of sending disposition letters to clients regarding approval and disapproval request.

• Monitors sending out informative emails regarding the projects, updates, promos, etc.

• Developing effective communication platforms for internal and external clients

• Conduct customer service workshops and presentations or any related training relevant to client journey within internal and external departments in contact with clients

• Develop surveys to measure client satisfaction for every sales transaction

• And all other duties and responsibilities which are not limited to these that may be assigned to you by the management.

Qualifications:

• Bachelor's Degree holder / Graduate of any 4-year course

• With at least 2-3 years' experience in Customer Service Supervisor (Real estate customer service experience is an advantage)

• Proficient in MS Office (Word, Excel, PowerPoint)

• Excellent Interpersonal Skill

• Has the ability to multi-task

• Good Problem-solving Skill