RCM Team Lead - Insurance Verification & Leadership Night Shift

Connext; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation

Perfect Attendance Bonus

Life insurance

HMO Insurance

Great company culture

Annual Merit Increase

25% Night Differential

Onsite in Davao

Job summary

Connext Global Solutions in the Philippines seeks an experienced RCM Team Lead to support a US client from Davao. You will oversee insurance verification, prior authorizations, and referrals, drive accuracy, and ensure HIPAA compliance while coaching a high-performing team.

You will lead onboarding, monitor workflow, provide regular feedback, and collaborate with management on workforce planning, ensuring service levels meet client expectations and quality standards.

Qualifications

• Minimum of three (3) years of experience in U.S. healthcare revenue cycle management (RCM).
• Minimum of one (1) year of leadership, supervisory, team lead, SME, or coaching experience.
• Experience working with eClinicalWorks (eCW).
• Experience with practice management systems, EHRs, and Microsoft Office applications.
• High school diploma or equivalent.

Responsibilities

• Lead, train, onboard, and mentor new and existing team members to ensure successful performance and adherence to company standards.
• Monitor daily workflows, productivity, quality, and service levels to meet operational goals and client expectations.
• Conduct regular coaching sessions, performance reviews, and quality audits to identify strengths and opportunities for improvement.
• Serve as the primary escalation point for complex billing, insurance, and patient account issues.
• Foster a collaborative, accountable, and positive team culture focused on continuous improvement and excellence.
• Assist management in workforce planning, scheduling, and resource allocation.

Skills

Leadership

Team supervision

Coaching

Process improvements

HIPAA compliance

Education

High school diploma or equivalent

Tools

eClinicalWorks (eCW)

Practice management systems

EHRs

Microsoft Office

Job description

Connext Global Solutions in the Philippines seeks an experienced RCM Team Lead to support a US client from Davao. You will oversee insurance verification, prior authorizations, and referrals, drive accuracy, and ensure HIPAA compliance while coaching a high-performing team.

You will lead onboarding, monitor workflow, provide regular feedback, and collaborate with management on workforce planning, ensuring service levels meet client expectations and quality standards.