Team Leader | Davao Site with 25% Differential Pay!

Connext Global Solutions Inc; Davao City; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Competitive compensation

Perfect Attendance Bonus

Life insurance

HMO Insurance

Great company culture

25% Night Differential

Job summary

Connext Global Solutions Inc is hiring a Team Leader who will oversee daily revenue cycle operations and lead a team of medical billing specialists for a U.S. client.

You will train, coach, monitor productivity and quality, handle escalations, and ensure HIPAA compliance while driving process improvements and delivering strong client outcomes.

Qualifications

• 3+ years U.S. healthcare Revenue Cycle Management (RCM) experience.
• At least 1 year of leadership or coaching experience.
• Experience with HIPAA compliance and patient data privacy.

Responsibilities

• Lead, train, onboard, and mentor team members to ensure performance and adherence to standards.
• Monitor workflows, productivity, quality, and service levels to meet goals and client expectations.
• Conduct coaching sessions, performance reviews, and quality audits.

Skills

Team leadership

Coaching

Mentoring

Education

High school diploma

Tools

eClinicalWorks (eCW)

Practice management systems

Job description

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Team Leader who will be working with Connext's Client in the United States of America.

What's in it for you?

• Competitive compensation
• Perfect Attendance Bonus
• Life insurance
• HMO Insurance
• Great company culture
• 25% Night Differential

What is the job?

The Team Leader oversees daily revenue cycle operations and leads a team of medical billing specialists.

Responsibilities:

• Lead, train, onboard, and mentor new and existing team members to ensure successful performance and adherence to company standards
• Monitor daily workflows, productivity, quality, and service levels to meet operational goals and client expectations
• Conduct regular coaching sessions, performance reviews, and quality audits to identify strengths and opportunities for improvement
• Serve as the primary escalation point for complex billing, insurance, and patient account issues
• Foster a collaborative, accountable, and positive team culture focused on continuous improvement and excellence
• Assist management in workforce planning, scheduling, and resource allocation
• Monitor team performance through established KPIs, including productivity, quality, turnaround times, authorization success rates, and reimbursement outcomes
• Maintain and update payer reference guides, workflows, and standard operating procedures
• Identify process inefficiencies and implement solutions to improve operational effectiveness and financial outcomes
• Ensure compliance with HIPAA regulations, payer requirements, and organizational policies
• Generate reports and provide performance insights to leadership to support decision‑making
• Participate in team meetings, departmental initiatives, and special projects
• Provide prompt responses to inquiries from patients, providers, scheduling teams, and revenue cycle staff

Qualifications:

• High school diploma or equivalent, with at least three (3) years of U.S. healthcare Revenue Cycle Management (RCM) experience, particularly in medical billing, insurance verification, prior authorizations, referrals, or related functions.
• At least one (1) year of leadership, supervisory, team lead, SME, or coaching experience, with hands-on proficiency in eClinicalWorks (eCW), practice management systems, EHRs, and Microsoft Office applications.