RN-led Clinical Operations Lead — Hybrid/Day Shift

TP; Quezon City; Ibrido; PHP 1.800.000 - 2.400.000; Tempo pieno

Descrizione del lavoro

TP is seeking a Clinical Operations Assistant Manager (Manager) to lead a high-performance clinical operations team supporting a major US managed care program from the Philippines. The role focuses on service excellence, clinical quality, and team development in a fast-paced, metrics-driven environment.

Responsibilities include owning SLA/KPI performance, running disciplined operations, ensuring HIPAA/PHI compliance, leading QA, and mentoring RNs and team leads.

Competenze

• PH RN license, BSN.
• Active/passed USRN license. (unrestricted)
• 5+ years clinical + healthcare operations experience.
• 3+ years leading teams in healthcare BPO/shared services.
• Strong grasp of US managed care, UM/CM, CMS/HIPAA.
• Proven SLA/KPI leadership in a metrics-driven environment.
• Amenable to US shift and onsite/hybrid setup.

Mansioni

• Own daily SLA/KPI performance: turnaround time, quality, productivity, documentation.
• Run disciplined operations: huddles, interval monitoring, RCA, recovery plans.
• Enforce HIPAA/PHI compliance with zero tolerance for deviations.
• Lead clinical QA: audits, calibrations, coaching, documentation integrity.
• Develop and mentor RNs, clinical associates, and team leads.
• Partner with WFM, TA, QA, and client stakeholders on delivery and governance.
• Translate protocol updates into floor-ready workflows and training.

Conoscenze

SLA/KPI leadership

US managed care

Team leadership

HIPAA/PHI compliance

RN license

Formazione

BSN

Philippine RN license

Descrizione del lavoro

TP is seeking a Clinical Operations Assistant Manager (Manager) to lead a high-performance clinical operations team supporting a major US managed care program from the Philippines. The role focuses on service excellence, clinical quality, and team development in a fast-paced, metrics-driven environment.

Responsibilities include owning SLA/KPI performance, running disciplined operations, ensuring HIPAA/PHI compliance, leading QA, and mentoring RNs and team leads.