RCM Operations Leader - Strategy, Growth & Compliance

Gratitude Philippines; Manila; On-site; PHP 893,000 - 1,228,000; Full time

Job summary

Gratitude Philippines is seeking an RCM Operations Manager to provide strategic and operational leadership for the RCM program on-site at Alphaland (Makati). The role oversees end-to-end service delivery, P&L/cost efficiency, client relationships, and leadership development of Supervisors and staff.

The ideal candidate has 5+ years in BPO operations with Healthcare RCM exposure, strong executive communication, and a proven ability to drive performance improvements while ensuring HIPAA compliance

Qualifications

• 5+ years of leadership in BPO operations, healthcare RCM focus preferred.
• Proven track record in large-scale team management and client governance.
• Deep knowledge of RCM metrics, financial analytics, and capacity planning.
• Strong executive communication and change management abilities.
• No job-hopping; tenure of at least 2 years in prior roles.

Responsibilities

• Oversee end-to-end RCM operations, ensuring SLAs, KPIs, and financial targets are met.
• Partner with Workforce Management for accurate volume forecasting, capacity planning, and staffing alignment.
• Lead, mentor, and develop Supervisors and support staff to sustain a high-performance culture.
• Lead client governance activities, reviews, and escalation management with data-driven improvement initiatives.

Skills

Strategic leadership

Healthcare RCM

Executive communication

Financial analytics

Workforce optimization

Client governance

Leadership development

Tools

Six Sigma/Lean

Job description

Gratitude Philippines is seeking an RCM Operations Manager to provide strategic and operational leadership for the RCM program on-site at Alphaland (Makati). The role oversees end-to-end service delivery, P&L/cost efficiency, client relationships, and leadership development of Supervisors and staff.

The ideal candidate has 5+ years in BPO operations with Healthcare RCM exposure, strong executive communication, and a proven ability to drive performance improvements while ensuring HIPAA compliance