RC Operations Coordinator — Hub Logistics & KPIs

SPX PHILIPPINES INC.

Manila

On-site

PHP 420,000 - 540,000

Full time

8 days ago

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Job summary

Shopee is seeking an RC Coordinator to support daily RC operations across hubs. You will assist with manpower allocation, linehaul receiving, validation and inspection, and sorting of parcels to hubs for efficient loading.

You will help monitor RC performance, prepare reports, and resolve escalations in collaboration with customer support and agency partners. The role requires a Bachelor's degree and 3+ years in logistics/ warehouse roles, with a leadership mindset and flexibility to work shifts

Qualifications

Bachelor's degree holder with 3+ years in logistics, warehouse or distribution.
Experience in e-commerce fulfillment is a plus.
Proficient with Google Suite and Microsoft Office.
Able to lead and coordinate teams across hubs and agencies.
Willing to be assigned anywhere in the designated cluster and to work shifts.

Responsibilities

Assist in day-to-day RC operations including manpower allocation, linehaul receiving, validation and inspection, sorting of parcels and bulkies to designated hubs and linehaul loading.
Support monitoring of RC performance by ensuring high productivity and efficient achievement of RC KPIs.
Create, review, and validate RC reports.
Assist the Customer Support team with call-outs to resolve customer escalations.
Implement process improvement initiatives and projects to enhance RC productivity.
Handle payment transactions and associated payment processes.
Coordinate with agency coordinators to oversee agency teams.
Perform other tasks as required to support RC operations.