Qualtrics CX/EX Functional Consultant

Concentrix CVG Philippines, Inc.; Quezon City; On-site; PHP 420,000 - 780,000; Full time

Job summary

Concentrix CVG Philippines, Inc. in Quezon City is seeking a Functional Consultant to design and configure survey platforms using advanced logic, and to support client workshops and requirements gathering.

You will design real-time CX/EX dashboards, integrate Qualtrics with Salesforce or other systems via APIs, and perform thorough UAT to ensure flawless go-live, while providing practical end-user guidance and continual learning through Qualtrics certifications.

Qualifications

• Bachelor’s degree in Business, Data Analytics, Psychology, IT, or related field.
• Familiarity with SaaS platforms; interest in low-code/no-code solutions.
• Basic understanding of research methodology and data analysis (NPS, CSAT, or T-Tests).
• Ability to explain technical concepts to non-technical stakeholders with empathy.

Responsibilities

• Build complex surveys using advanced logic and manage distribution.
• Assist in workshops to translate client needs into functional specs.
• Design real-time CX/EX dashboards and vocalize reports.
• Support integration of Qualtrics with third-party systems via APIs.
• Conduct UAT to ensure survey flows and data triggers work before go-live.
• Provide troubleshooting and guidance to end-users on platform features.

Skills

Analytical skills

Communication

Web basics

Technical aptitude

Education

Bachelor’s degree in Business, Data Analytics, Psychology, IT, or related field

Tools

HTML/CSS/JavaScript basics

Job description

Concentrix CVG Philippines, Inc. in Quezon City is seeking a Functional Consultant to design and configure survey platforms using advanced logic, and to support client workshops and requirements gathering.

You will design real-time CX/EX dashboards, integrate Qualtrics with Salesforce or other systems via APIs, and perform thorough UAT to ensure flawless go-live, while providing practical end-user guidance and continual learning through Qualtrics certifications.