Functional Consultant

Concentrix Philippines; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Concentrix Philippines is seeking a Functional Consultant to bridge business requirements with technical execution using the Qualtrics XM Platform. As a Junior Consultant, you will collaborate with senior architects to design, build, and deploy research projects across industries.

You will configure surveys, gather requirements, design real-time dashboards, and support integrations with Salesforce, Dynamics, or Slack.

Qualifications

• Education: Bachelor's degree in Business, Data Analytics, Psychology, IT, or a related field.
• Technical Aptitude: Familiarity with SaaS platforms; a tinkerer mindset with interest in low-code/no-code solutions.
• Analytical Skills: Basic understanding of research methodology and data analysis (e.g., NPS, CSAT, or T-Tests).
• Communication: Ability to explain technical concepts to non-technical stakeholders clearly and with empathy.
• Web Basics: Foundational knowledge of HTML/CSS and JavaScript is a massive plus (for survey styling and custom functionality).

Responsibilities

• Platform Configuration: Build complex surveys using advanced logic and manage distribution across channels.
• Requirement Gathering: Assist in workshops to translate client needs into functional specs.
• Data Management & Reporting: Design real-time CX/EX dashboards and vocalize reports for stakeholders.
• Platform Integration: Help integrate Qualtrics with third-party systems using APIs and workflows.
• Quality Assurance: Conduct UAT to ensure survey flows and data triggers work before go-live.
• Client Support: Provide troubleshooting and how-to guidance to end-users.

Skills

SaaS familiarity

Low-code/no-code

Analytical skills

Communication

Web basics (HTML/CSS/JS)

Education

Bachelor's degree in Business/Data Analytics/Psychology/IT

Tools

Qualtrics XM Platform

Job description

Functional Consultant

Job Description

As a Junior Consultant, you will bridge the gap between business requirements and technical execution. You'll work closely with senior architects to design, build, and deploy sophisticated research projects using the Qualtrics XM Platform.

Key Responsibilities

• Platform Configuration: Build complex surveys using advanced logic (Branching, Pipelined Text, Display Logic) and manage the distribution process across multiple channels.
• Requirement Gathering: Assist in workshops to understand client needs and translate them into functional technical specifications.
• Data Management & Reporting: Design real-time CX/EX dashboards and Vocalize reports to ensure stakeholders can easily interpret their data.
• Platform Integration: Support the integration of Qualtrics with third-party systems (like Salesforce, Microsoft Dynamics, or Slack) using APIs and workflows.
• Quality Assurance: Conduct rigorous UAT (User Acceptance Testing) to ensure all survey flows and data triggers function perfectly before go-live.
• Client Support: Provide troubleshooting and "how-to" guidance to end-users on platform features and best practices.

Required Skills & Qualifications

• Category
• Requirement
• Education: Bachelor's degree in Business, Data Analytics, Psychology, IT, or a related field.
• Technical Aptitude: Familiarity with SaaS platforms; a "tinkerer" mindset with an interest in low-code/no-code solutions.
• Analytical Skills: Basic understanding of research methodology and data analysis (e.g., NPS, CSAT, or T-Tests).
• Communication: Ability to explain technical concepts to non-technical stakeholders clearly and with empathy.
• Web Basics: Foundational knowledge of HTML/CSS and JavaScript is a massive plus (for survey styling and custom functionality).

What Makes You a Great Fit?

• You're a Problem Solver: You don't just report a bug; you enjoy digging into the logic to find out why it happened.
• You're Detail-Obsessed: You notice the typo in the footer and the slight misalignment in the dashboard widget.
• Continuous Learner: You are eager to pursue Qualtrics Certifications (Platform Essentials, CoreXM, CustomerXM).

Why This Role?

This is a high-growth path. Experience Management is one of the fastest-growing sectors in tech. You will gain exposure to diverse industries—from retail to healthcare—and learn how the world's biggest brands keep their customers happy.

Note: Prior experience with Qualtrics is a plus, but if you have a strong background in another CRM or survey tool (like Salesforce or Medallia), we want to talk to you!

Location

PHL Quezon City - EXXA Tower, 7th floor

Time Type

Full time