Functional Consultant

Concentrix CVG Philippines, Inc.; Quezon City; On-site; PHP 420,000 - 780,000; Full time

Job summary

Concentrix CVG Philippines, Inc. in Quezon City is seeking a Functional Consultant to design and configure survey platforms using advanced logic, and to support client workshops and requirements gathering.

You will design real-time CX/EX dashboards, integrate Qualtrics with Salesforce or other systems via APIs, and perform thorough UAT to ensure flawless go-live, while providing practical end-user guidance and continual learning through Qualtrics certifications.

Qualifications

• Bachelor’s degree in Business, Data Analytics, Psychology, IT, or related field.
• Familiarity with SaaS platforms; interest in low-code/no-code solutions.
• Basic understanding of research methodology and data analysis (NPS, CSAT, or T-Tests).
• Ability to explain technical concepts to non-technical stakeholders with empathy.

Responsibilities

• Build complex surveys using advanced logic and manage distribution.
• Assist in workshops to translate client needs into functional specs.
• Design real-time CX/EX dashboards and vocalize reports.
• Support integration of Qualtrics with third-party systems via APIs.
• Conduct UAT to ensure survey flows and data triggers work before go-live.
• Provide troubleshooting and guidance to end-users on platform features.

Skills

Analytical skills

Communication

Web basics

Technical aptitude

Education

Bachelor’s degree in Business, Data Analytics, Psychology, IT, or related field

Tools

HTML/CSS/JavaScript basics

Job description

Job Title

Functional Consultant Job Description

Key Responsibilities

• Platform Configuration: Build complex surveys using advanced logic (Branching, Pipelined Text, Display Logic) and manage the distribution process across multiple channels.
• Requirement Gathering: Assist in workshops to understand client needs and translate them into functional technical specifications.
• Data Management & Reporting: Design real-time CX/EX dashboards and Vocalize reports to ensure stakeholders can easily interpret their data.
• Platform Integration: Support the integration of Qualtrics with third-party systems (like Salesforce, Microsoft Dynamics, or Slack) using APIs and workflows.
• Quality Assurance: Conduct rigorous UAT (User Acceptance Testing) to ensure all survey flows and data triggers function perfectly before go-live.
• Client Support: Provide troubleshooting and "how-to" guidance to end-users on platform features and best practices.

Required Skills & Qualifications

• Education: Bachelor’s degree in Business, Data Analytics, Psychology, IT, or a related field.
• Technical Aptitude: Familiarity with SaaS platforms; a "tinkerer" mindset with an interest in low-code/no-code solutions.
• Analytical Skills: Basic understanding of research methodology and data analysis (e.g., NPS, CSAT, or T-Tests).
• Communication: Ability to explain technical concepts to non-technical stakeholders clearly and with empathy.
• Web Basics: Foundational knowledge of HTML/CSS and JavaScript is a massive plus (for survey styling and custom functionality).

What Makes You a Great Fit?

• You’re a Problem Solver: You don’t just report a bug; you enjoy digging into the logic to find out why it happened.
• You’re Detail-Obsessed: You notice the typo in the footer and the slight misalignment in the dashboard widget.
• Continuous Learner: You are eager to pursue Qualtrics Certifications (Platform Essentials, CoreXM, CustomerXM).

Why This Role?

This is a high-growth path. Experience Management is one of the fastest-growing sectors in tech. You will gain exposure to diverse industries—from retail to healthcare—and learn how the world's biggest brands keep their customers happy.

Note: Prior experience with Qualtrics is a plus, but if you have a strong background in another CRM or survey tool (like Salesforce or Medallia), we want to talk to you!

Location

PHL Quezon City - EXXA Tower, 7th floor

Time Type

Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.