Quality Team Lead: Mentorship & Escalation

TaskUs; Bacoor; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

People First culture

Internal mobility

Career growth opportunities

Job summary

TaskUs is hiring a Quality Supervisor to oversee Quality Analysts, guide their development, and enforce escalation procedures. You will help resolve client issues and ensure adherence to processes within a fast-paced BPO environment.

The role focuses on coaching teams, identifying performance gaps, and driving continuous improvement through data and feedback. Diversity and growth are emphasized in our People First culture.

Qualifications

• At least 2 years of relevant people management experience within or beyond the BPO space.
• Ability to think strategically and solve problems through creative means.
• Background in providing constructive feedback and implementing corrective action plans.
• High-level understanding of customer confidentiality standards.
• Passion for developing the skills and know-how of team members.
• Experience in mediation and conflict resolution techniques.

Responsibilities

• Mentor, guide, and help develop a career path for Quality Analysts;
• Implement, oversee, and enforce escalation channels in accordance with mutually agreed-upon procedures;
• Lead a high-performing team to build problem-solving, critical thinking, analytical, and technical skills;
• Establish ambitious but realistic team goals;
• Work with direct reports on plans for executing and measuring progress and sharing results; and
• Identify actionable insights, offer recommendations, and shape team's strategy.

Skills

People management

Strategic thinking

Problem solving

Feedback & coaching

Confidentiality

Mediation & conflict resolution

Job description

TaskUs is hiring a Quality Supervisor to oversee Quality Analysts, guide their development, and enforce escalation procedures. You will help resolve client issues and ensure adherence to processes within a fast-paced BPO environment.

The role focuses on coaching teams, identifying performance gaps, and driving continuous improvement through data and feedback. Diversity and growth are emphasized in our People First culture.