Remote Quality Supervisor — Lead & Develop QA Team

TaskUs; Las Piñas; Hybrid; PHP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive industry salaries

Comprehensive benefits packages

Inclusive environment

Job summary

TaskUs is seeking a Quality Supervisor based in Las Piñas, Philippines. As a Quality Supervisor, you will mentor Quality Analysts and ensure adherence to processes while addressing client issues. You will lead a team, set goals, and develop skills among team members.

This role requires at least 2 years of experience in people management, strategic thinking, and a background in customer confidentiality standards. Join TaskUs and be part of a People First culture.

Qualifications

• At least 2 years of relevant people management experience in the BPO space.
• Ability to think strategically and creatively to solve problems.
• Experience providing constructive feedback and implementing corrective action plans.

Responsibilities

• Mentor and guide Quality Analysts to develop their careers.
• Implement and oversee escalation channels as per procedures.
• Lead a team to enhance problem-solving and analytical skills.

Skills

People management experience

Problem-solving

Customer confidentiality standards

Conflict resolution techniques

Job description

TaskUs is seeking a Quality Supervisor based in Las Piñas, Philippines. As a Quality Supervisor, you will mentor Quality Analysts and ensure adherence to processes while addressing client issues. You will lead a team, set goals, and develop skills among team members.

This role requires at least 2 years of experience in people management, strategic thinking, and a background in customer confidentiality standards. Join TaskUs and be part of a People First culture.