Director of Quality — Global CX Excellence

TaskUs; Philippines; On-site; PHP 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Comprehensive benefits packages

Career growth opportunities

Inclusive work environment

Job summary

TaskUs is seeking a Director for Quality to enhance quality programs across multiple regions in the Philippines. This leadership role requires expertise in quality assurance, data analysis, and team management to ensure client satisfaction and operational excellence.

The ideal candidate will have over 5 years of experience in quality management, proficiency with statistical tools, and a proactive approach to improving processes. Join TaskUs to drive quality and foster a People First culture.

Qualifications

• Minimum 5 years of experience in Quality Management at a managerial level.
• Proficiency in statistical analysis software.
• Experience in leading quality control and improvement initiatives.

Responsibilities

• Define and drive the quality program for the region/account.
• Manage compliance with audit requirements monthly.
• Collaborate with internal and external teams to improve customer experience.

Skills

Quality Management

Statistical Analysis

Cross-Functional Leadership

Problem Solving

Presentation Skills

Education

Six Sigma Black Belt/MBB

PMP Certification

Tools

Minitab

Job description

TaskUs is seeking a Director for Quality to enhance quality programs across multiple regions in the Philippines. This leadership role requires expertise in quality assurance, data analysis, and team management to ensure client satisfaction and operational excellence.

The ideal candidate will have over 5 years of experience in quality management, proficiency with statistical tools, and a proactive approach to improving processes. Join TaskUs to drive quality and foster a People First culture.