Quality Team Lead — Mentor & Elevate QA

TaskUs; Meycauayan; On-site; PHP 800,000 - 1,000,000; Full time

Benefits offered by this job

Competitive industry salaries

Comprehensive benefits packages

Inclusive work environment

Job summary

TaskUs is looking for a Quality Supervisor in Meycauayan, Bulacan. The role involves mentoring Quality Analysts, ensuring compliance with processes, and providing performance enforcement.

The ideal candidate has at least 2 years of experience in people management, a knack for strategic thinking, and skills in conflict resolution. You'll lead a high-performing team and help foster their development in a supportive environment.

TaskUs is committed to a People First culture, providing competitive salaries and comprehensive benefits.

Qualifications

• At least 2 years of relevant people management experience within or beyond the BPO space.
• Ability to think strategically and solve problems creatively.
• Background in providing constructive feedback and implementing corrective action plans.
• High-level understanding of customer confidentiality standards.
• Passion for developing team members' skills.

Responsibilities

• Mentor and guide Quality Analysts.
• Oversee escalation channels and team processes.
• Lead a high-performing team with critical thinking skills.
• Establish team goals and measure progress.
• Identify actionable insights and shape team strategies.

Skills

People management experience

Problem-solving skills

Constructive feedback

Customer confidentiality standards

Conflict resolution techniques

Job description

TaskUs is looking for a Quality Supervisor in Meycauayan, Bulacan. The role involves mentoring Quality Analysts, ensuring compliance with processes, and providing performance enforcement.

The ideal candidate has at least 2 years of experience in people management, a knack for strategic thinking, and skills in conflict resolution. You'll lead a high-performing team and help foster their development in a supportive environment.

TaskUs is committed to a People First culture, providing competitive salaries and comprehensive benefits.