Quality Manager: Drive Operational Excellence & Impact

TaskUs; Bacoor; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

TaskUs is seeking a Quality Manager to elevate operational excellence across our BPO programs. You will mentor teams, drive metrics, and lead continuous improvement initiatives to meet top-tier quality standards.

The role requires 3+ years in quality management within a BPO setting, strong communication, and a data-driven mindset. You will collaborate with leaders to sustain Ridiculously Impressive results and strong client satisfaction.

Qualifications

• At least 3 years of quality management experience in a BPO environment.
• Excellent communication and presentation skills.
• Knowledge of performance data management and analysis.
• Competency in problem-solving and strategic planning.
• Ability to cultivate effective and productive business relationships.
• Strong drive to secure results and achieve excellence.

Responsibilities

• Serve as a mentor and guide to your direct reports, a consultant to stakeholders, and an important asset to our pursuit for quality;
• Support service and process improvement programs and efforts;
• Monitor program metrics, provide operational insights and analyses, and offer recommendations for improvement;
• Conduct audits, report on findings, and propose new systems and policies for continuous improvement;
• Create a metric-driven determination for operational success;
• Work with Quality Assurance leaders to resolve outstanding quality issues; and
• Develop impactful and measurable action plans to address areas for improvement.

Skills

Quality management

BPO experience

Communication skills

Data analysis

Problem solving

Strategic planning

Relationship building

Job description

TaskUs is seeking a Quality Manager to elevate operational excellence across our BPO programs. You will mentor teams, drive metrics, and lead continuous improvement initiatives to meet top-tier quality standards.

The role requires 3+ years in quality management within a BPO setting, strong communication, and a data-driven mindset. You will collaborate with leaders to sustain Ridiculously Impressive results and strong client satisfaction.