Quality Manager: Elevate Operations & Lead High-Impact Teams

TaskUs; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Internal mobility opportunities

Job summary

TaskUs is seeking a Quality Manager to champion operational excellence and ensure programs meet defined metrics and SLAs. You will lead a team, partner with stakeholders, and drive continuous improvement across quality initiatives.

The role focuses on monitoring performance data, auditing processes, and delivering actionable insights to raise the bar for TaskUs’ quality operations globally.

Qualifications

• At least 3 years of quality management experience in a BPO environment.
• Excellent communication and presentation skills.
• Knowledge of performance data management and analysis.
• Competency in problem-solving and strategic planning.
• Ability to cultivate effective and productive business relationships.
• Strong drive to secure results and achieve excellence.

Responsibilities

• Serve as a mentor and guide to your direct reports, a consultant to stakeholders, and an important asset to our pursuit for quality.
• Support service and process improvement programs and efforts.
• Monitor program metrics, provide operational insights and analyses, and offer recommendations for improvement.
• Conduct audits, report on findings, and propose new systems and policies for continuous improvement.
• Create a metric-driven determination for operational success.
• Work with Quality Assurance leaders to resolve outstanding quality issues.
• Develop impactful and measurable action plans to address areas for improvement.

Skills

Communication skills

Data analytics

Problem solving

Relationship building

Excellence mindset

Job description

TaskUs is seeking a Quality Manager to champion operational excellence and ensure programs meet defined metrics and SLAs. You will lead a team, partner with stakeholders, and drive continuous improvement across quality initiatives.

The role focuses on monitoring performance data, auditing processes, and delivering actionable insights to raise the bar for TaskUs’ quality operations globally.