Quality Risk Management (QRM) Lead

Roxas Tabamo & Co.; Makati; On-site; PHP 300,000 - 540,000; Full time

Job summary

Roxas Tabamo & Co. is seeking a detail-oriented professional to support its Quality and Risk Management (QRM) Team in Manila.

The role involves performing regular and ad hoc QRM tasks under supervision, ensuring adherence to established policies, and assisting in developing checklists, templates, and flowcharts. You will help prepare visualizations of QRM results, maintain confidentiality, and contribute to process improvements while coordinating with QRM superiors to meet timelines and deliver

Qualifications

• Demonstrate integrity, tact and consistency in decision-making.

Responsibilities

• Execute the QRM Team's regular activities in line with policies and procedures.
• Assist in preparing checklists, forms, manuals, and flowcharts for QRM policies and practices.
• Prepare charts and visualizations of QRM review results and information.
• Proactively suggest improvements to QRM performance and service delivery.
• Maintain confidentiality of client and personal information.

Skills

Integrity

Interpersonal skills

Team collaboration

Adaptability

Job description

About the role

To perform regular and ad hoc quality and risk management tasks, initiatives, and projects of the Firm's Quality and Risk Management (QRM) Team under the guidance and supervision of the QRM Head, managers, and supervisors.

Key responsibilities

• Execute the QRM Team's regular activities efficiently and in compliance with established QRM policies, procedures, and practices
• Assist QRM Senior Associates and QRM managers in preparing or updating checklists, forms, templates, manuals, and flowcharts for QRM policies, procedures, and practices
• Prepare charts and other forms of visualization of QRM review results and other information
• Proactively suggest ways to improve own and QRM Team's performance and approach to work and service delivery
• Comply with the Firm's established policies and procedures at all times
• Promote work efficiency by performing and completing assigned work in an organized and timely manner, producing high quality work output that can be easily followed and understood by others
• Keep QRM superiors apprised of the status of assigned tasks on a regular basis
• Maintain confidentiality of all client and personal information collected and reviewed
• Manage multiple and simultaneous regular and ad hoc tasks within set expectations and timeline
• Provide adequate, reliable, and consistent support to all QRM Team members in the performance of QRM Team's functions, projects, and initiatives

About you

• Exhibit the values of integrity, tact, fairness, firmness and consistency in decision-making, optimism, enthusiasm, and dependability
• Maintain solid interpersonal and collaboration skills with people within and outside the QRM function
• Willing to go beyond the initial plan should sudden and more urgent demands arise
• Attend internal or external QRM-related trainings to keep abreast of the latest trends in QRM policies and practices