Customer Risk Management Associate Manager

Accenture; Taguig; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Accenture in the Philippines is seeking a Senior Risk Operations Manager to lead a team responsible for customer risk assessment, due diligence, and compliance reviews, ensuring accuracy and timeliness. You will drive SLAs, quality, productivity, and regulatory compliance, oversee onboarding and risk profiling, and manage workload and coaching to develop talent.

The role requires collaborating with Quality, Compliance, and Training, identifying risk issues with data-driven recommendations, and

Qualifications

• Bachelor's degree in a related field.
• 5-8 years of experience in Customer Risk Management, KYC, AML, Compliance Operations, Due Diligence, Financial Crime Compliance, or Risk Operations.
• Minimum 5 years of supervisory or people management experience.
• Strong understanding of customer risk assessment, onboarding, due diligence, sanctions screening, and regulatory compliance requirements.
• Proven experience managing operational performance metrics, including quality, productivity, service levels, and compliance KPIs.
• Experience reviewing high-risk customers, escalated risk cases, and complex compliance reviews.
• Strong analytical, problem-solving, risk assessment, and decision-making skills.
• Excellent communication, stakeholder management, coaching, and leadership capabilities.
• Experience in banking, financial services, fintech, shared services, or compliance operations is highly preferred.
• Professional certifications such as CAMS, CFCS, ICA, CRCM, or equivalent are an advantage.

Responsibilities

• Lead and develop a team for customer risk assessment, due diligence, and compliance reviews.
• Drive SLAs, quality standards, productivity metrics, and operational goals.
• Review and approve high-risk or escalated cases and guide the team.
• Oversee onboarding, periodic reviews, and risk profiling per regulatory requirements.
• Manage workload, capacity, and queue to ensure efficient delivery.
• Provide coaching, performance reviews, and career development.
• Monitor metrics, identify trends, and drive process improvements.
• Collaborate with Quality, Compliance, and Training to close gaps.
• Identify and elevate risk issues with data-driven recommendations to leadership.
• Support business reviews with performance reports and root-cause analysis.
• Promote accountability, risk awareness, continuous improvement, and engagement.
• Assist onboarding and training of new team members.

Skills

Team leadership

Customer risk assessment

KYC

AML

Due Diligence

Compliance operations

Regulatory compliance

Coaching

Stakeholder management

Analytical thinking

Education

Bachelor's degree in Business/Finance/Accounting/Economics/Management/Law

Job description

Key Responsibilities

• Lead and develop a team responsible for customer risk assessment, due diligence, and compliance review activities.




• Drive achievement of service level agreements (SLAs), quality standards, productivity metrics, and operational goals.




• Review and approve complex, high-risk, or escalated customer risk cases and provide risk-based guidance to the team.




• Oversee customer onboarding, periodic reviews, and risk profiling activities in accordance with regulatory and internal requirements.




• Manage workload allocation, capacity planning, and queue management to ensure efficient service delivery.




• Conduct regular coaching sessions, performance reviews, and career development discussions.




• Monitor operational and quality metrics, identify trends, and implement process improvement initiatives.




• Partner with Quality, Compliance, and Training teams to address gaps, improve controls, and enhance team capability.




• Identify and elevate operational, compliance, and customer risk issues, providing data-driven recommendations to leadership.




• Support business reviews through performance reporting, trend analysis, and root cause assessments.




• Promote a culture of accountability, risk awareness, continuous improvement, and employee engagement.




• Support onboarding and training efforts to ensure successful ramp-up of new team members.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Economics, Management, Law, or a related field.




• 5-8 years of experience in Customer Risk Management, KYC, AML, Compliance Operations, Due Diligence, Financial Crime Compliance, or Risk Operations.




• Minimum 5 years of supervisory or people management experience.




• Strong understanding of customer risk assessment, customer onboarding, due diligence processes, sanctions screening, and regulatory compliance requirements.




• Proven experience managing operational performance metrics, including quality, productivity, service levels, and compliance KPIs.




• Experience reviewing high-risk customers, escalated risk cases, and complex compliance reviews.




• Strong analytical, problem-solving, risk assessment, and decision-making skills.




• Excellent communication, stakeholder management, coaching, and leadership capabilities.




• Experience in banking, financial services, fintech, shared services, or compliance operations is highly preferred.




• Professional certifications such as CAMS, CFCS, ICA, CRCM, or equivalent are an advantage.