Quality & Process Improvement Lead

UL Solutions; Makati; On-site; PHP 420,000 - 750,000; Full time

Job summary

UL Solutions in Makati, Philippines is seeking a results-driven Quality Analyst to perform needs analyses, develop project methodologies, and create cost/time/resource estimates to enhance programs and processes. You will independently collect data, prepare reports, conduct cost/benefit analyses, and present proposals with clear recommendations.

Strong Excel and Word skills, plus four years in quality functions, are preferred.

Qualifications

• University degree in Business Administration or related field or equivalent work experience plus generally four plus years of experience in a quality related function.
• Ability to independently identify needs for projects or programs, formulate objectives, plan and execute projects and/or programs, and manage programs.
• Working knowledge of office software including Word and Excel and familiarity with UL objectives and structure.

Responsibilities

• Perform needs analyses to identify areas for study and improvement or opportunities for new programs.
• Analyze project or program objectives to determine methodology and development plan.
• Develops estimates of cost, time, and resource needs.
• Independently collects data from a variety of sources and creates periodic reports.
• Evaluates and interprets data and draws conclusions including actionable items.
• Conducts cost/benefit analysis.
• Independently prepares and presents reports or program proposals with recommendations and supporting arguments.
• Independently resolves customer inquiries, questions and complaints.
• May help train internal customers on department applications and creates change requests to SOPs and work instructions when changes are needed.
• Identify opportunities for improvement, performance metrics and actions to be taken if metrics are not improving.
• Participates in continuous improvement activities to improve quality or the department's operation.

Skills

Needs analysis

Data analysis

Cost/benefit analysis

Report writing

Training

Process improvement

SOP writing

Education

Bachelor's degree in Business Administration

Equivalent work experience

Tools

Word

Excel

MS Office

Job description

UL Solutions in Makati, Philippines is seeking a results-driven Quality Analyst to perform needs analyses, develop project methodologies, and create cost/time/resource estimates to enhance programs and processes. You will independently collect data, prepare reports, conduct cost/benefit analyses, and present proposals with clear recommendations.

Strong Excel and Word skills, plus four years in quality functions, are preferred.