Quality Coordinator (Quality Systems & Process Improvement)

Viventis Search Asia; Makati; Hybrid; PHP 893,000 - 1,228,000; Full time

Job summary

Viventis Search Asia in Makati is seeking a seasoned Business Operations/Project Management professional for a 6-month contract. The role focuses on improving processes, analyzing data, and driving quality improvements across programs, with an emphasis on cost studies and SOP development.

Responsibilities include conducting needs analyses, preparing reports, resolving customer inquiries, and supporting continuous improvement initiatives.

Qualifications

• University degree in a related field or equivalent experience.
• 3-4 years in business operations, process improvement, or program/project management in a quality-related function.
• Experience investigating and resolving customer complaints.
• Strong analytical and organizational skills; ability to collect and interpret data and draw actionable conclusions.
• Strong presentation skills.
• Familiarity with quality concepts and SOP documentation, ISO 9001/17025/17065, Lean Sigma, Baldrige or Shingo.

Responsibilities

• Perform needs analyses to identify areas for study and improvement or opportunities for new programs; estimate costs, time, and resources.
• Collect data from multiple sources and produce periodic reports; evaluate data and draw actionable conclusions.
• Prepare and present reports or program proposals with recommendations.
• Resolve customer inquiries, questions, and complaints; assist in training internal users.
• Create change requests to SOPs and work instructions when changes are needed or to improve clarity.
• Identify opportunities for performance improvement and metrics action if needed.
• Participate in continuous improvement activities to improve quality or operations.
• Read and follow the code of conduct and follow security practices; perform other duties as directed.

Skills

Analytical thinking

Organizational skills

Presentation skills

Customer complaint resolution

Data analysis

Education

University degree or related field

Tools

Power BI

Job description

Employment Contract: 6 months (extension will depend on the business needs or performance)
Shift/Schedule: Monday to Friday / Dayshift
Location: Paseo de Roxas, Makati (Hybrid Work - 3 days onsite, 2 days wfh per week)

Job Function:

Independently plans and carries out complex and high-level (often of a highly confidential nature) projects (task/assignments) to achieve stated objectives. Projects may include cost studies, assessments of operations, methods, and procedures, and reviews of organization structures. Assists in the planning of projects. May assist with program management.

Job Responsibilities:

• Perform needs analyses to identify areas for study and improvement or opportunities for new programs. Analyzes project or program objectives to determine methodology and development plan. Develops estimates of cost, time, and resource needs.

• Independently collects data from a variety of sources and creates periodic reports. Evaluates and interprets data and draws conclusions including actionable items. Conducts cost/benefit analysis.

• Independently prepares and presents reports or program proposals, which will include recommendations and supporting arguments.

• Independently is able to resolve customer inquiries, questions and complaints. May help train internal customers on department applications

• Independently creates change requests to department Standard Operating Procedures and work instructions when changes are needed or to improve the understanding of the document or process.

• Identify opportunities for improvement, potential performance metrics and actions to be taken is metric is not improving.

• Identify opportunities for improvement, potential performance metrics and actions to be taken is metric is not improving.

• Actively participates in continuous improvement activities to improve Quality or the departments operation. May assist in the development and implementation of programs.

• Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices. Performs other duties as directed.

Qualifications:

• University degree, or related field or equivalent work experience

• With at least 3-4 years of experience in business operations, process improvement, or program/project management in a quality related function.

• Must have experience investigating and resolving customer complaints.

• Strong analytical and organizational skills required. Must be able to collect data, evaluate and interpret the data and draw conclusions, including actionable items.

• Strong presentation skills.

• Working knowledge of quality concepts, techniques / methodologies including quality and business excellence models (e.g., ISO 9001, 17025, 17065, Lean Sigma, Baldrige / Shingo). Familiarity with SOP development and documentation standards

• PREFERRED: Experience developing sophisticated data analytics reports using Microsoft Power BI.