Quality & Performance Lead - Deputy Group Manager

WNS; Quezon City; On-site; PHP 800,000 - 1,100,000; Full time

Benefits offered by this job

Structured career path

Internal career progression

Safe work environment

Free HMO coverage Day 1 for self and 1

Skills training opportunities

Paid leaves

Annual appraisal

Job summary

WNS, part of Capgemini, is seeking a Transactional Quality Manager to lead and manage BPO operations across multiple teams. You will drive quality initiatives, coach staff, and ensure delivery against performance metrics with a focus on continuous improvement.

Ideal candidates have 7–9 years in BPO and prior experience as a transactional quality manager, with a strong emphasis on leadership, coaching, and process optimization. This role offers growth and a comprehensive benefits package.

Qualifications

• Must have strong problem solving, decision making and analytical skills.
• Experience as a Transactional Quality Manager is required.
• Total BPO experience of 7–9 years preferred.

Responsibilities

• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for Operational support.
• Lead teams into achieving metric goals, complete monthly deliverables and tasks.

Skills

Problem solving

Decision making

Analytical skills

Education

College degree

Job description

WNS, part of Capgemini, is seeking a Transactional Quality Manager to lead and manage BPO operations across multiple teams. You will drive quality initiatives, coach staff, and ensure delivery against performance metrics with a focus on continuous improvement.

Ideal candidates have 7–9 years in BPO and prior experience as a transactional quality manager, with a strong emphasis on leadership, coaching, and process optimization. This role offers growth and a comprehensive benefits package.