Transactional Quality Manager - Deputy / Group Manager

WNS; Quezon City; On-site; PHP 800,000 - 1,100,000; Full time

Benefits offered by this job

Structured career path

Internal career progression

Safe work environment

Free HMO coverage Day 1 for self and 1

Skills training opportunities

Paid leaves

Annual appraisal

Job summary

WNS, part of Capgemini, is seeking a Transactional Quality Manager to lead and manage BPO operations across multiple teams. You will drive quality initiatives, coach staff, and ensure delivery against performance metrics with a focus on continuous improvement.

Ideal candidates have 7–9 years in BPO and prior experience as a transactional quality manager, with a strong emphasis on leadership, coaching, and process optimization. This role offers growth and a comprehensive benefits package.

Qualifications

• Must have strong problem solving, decision making and analytical skills.
• Experience as a Transactional Quality Manager is required.
• Total BPO experience of 7–9 years preferred.

Responsibilities

• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for Operational support.
• Lead teams into achieving metric goals, complete monthly deliverables and tasks.

Skills

Problem solving

Decision making

Analytical skills

Education

College degree

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Why Join Us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for Operational support.
• Lead teams into achieving metric goals, complete monthly deliverable and tasks.

Qualifications

• Preferably College Graduate
• Overall 7 to 9 years of BPO experience
• Must have at least 3 to 5 years of work experience as a Transactional Quality Manager

Additional Information

Benefits and Company Perks:

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO Coverage from Day 1, including your dependents
• Skills Training opportunities
• Paid Leaves
• Annual appraisal