Transformational Quality Manager (Six Sigma, Blackbelt) - Deputy / Group Manager

WNS; Muntinlupa; On-site; PHP 900,000 - 1,800,000; Full time

Benefits offered by this job

Free HMO coverage from Day 1

Structured career path

Safe work environment

Annual appraisal

Skills training opportunities

Paid leaves

Job summary

WNS, part of Capgemini, is seeking a Transformational Quality Manager for its Philippine operations. The role focuses on leading and coaching a BPO team, driving quality initiatives and ensuring monthly metric targets are achieved.

The ideal candidate has 7–9 years in BPO, with 3–5 years in transformational quality management, and a preference for Greenbelt/Blackbelt certification. Day‑1 HMO and strong career growth opportunities are offered.

Qualifications

• Strong analytical, problem solving and decision-making abilities.
• Experience in leading teams and coaching.
• Experience in BPO operations and delivering metrics.
• Ability to manage administrative tasks in operations.
• Lead teams to achieve metrics and monthly deliverables.

Responsibilities

• Manage team performance and provide effective coaching.
• Drive transformational quality initiatives and process improvements.
• Monitor metrics and ensure monthly deliverables are met.
• Support operational staff with guidance and performance feedback.

Skills

Problem solving

Decision making

Analytical skills

Team leadership

Coaching / feedback

Education

College degree

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Why Join Us?

We promise our employees role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy a wide variety of best‑in‑class benefits including free HMO coverage for self and dependent from Day 1. Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

• Must have good problem solving, decision making & analytical skills
• Manages team performance
• Provide effective coaching and constructive feedback to subordinates
• Performs administrative tasks for operational support
• Lead teams into achieving metric goals, complete monthly deliverables and tasks

Qualifications

• Preferably College Graduate
• Overall 7 to 9 years of BPO experience
• Must have at least 3 to 5 years of work experience as a Transformational Quality Manager
• Preferably Greenbelt / Blackbelt Certified

Benefits and Company Perks

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from Day 1, including your dependents
• Skills training opportunities
• Paid leaves
• Annual appraisal