Lead Specialist, Quality Management, OPEX

ReSourcePro; Mandaluyong; On-site; PHP 558,000 - 892,800; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Parking Space

13th Month Pay

Job Training

Professional Development

Bereavement Leave

Solo Parent Leave

Special Leave for Women

Vacation Leave

Job summary

ReSourcePro is seeking a Lead Specialist for Quality Management in Mandaluyong. This role is essential to bridge the Total Quality System with daily operations. Responsibilities include monitoring compliance with quality standards, developing training programs, and engaging with stakeholders. The ideal candidate has over 5 years of experience in a BPO environment and a strong background in Quality Management Systems. Benefits include 13th Month Pay, health insurance, and professional development opportunities.

Qualifications

• 5+ years of experience in a BPO environment.
• Strong background in Quality Management Systems.
• Data analytics skills you can put to work.
• Confident trainer and facilitator (workshops, coaching).
• Proficient in MS Office (Word, Excel, PowerPoint, Visio).

Responsibilities

• Act as a bridge between our Total Quality System and daily operations staff.
• Monitor compliance with quality standards.
• Develop and conduct training programs.
• Facilitate workshops and coaching sessions.
• Champion a culture of quality across Service Delivery Units.

Skills

Quality Management Systems

Data analytics

Training and facilitation

Stakeholder engagement

MS Office Suite

Education

Bachelor's degree

Job description

Lead Specialist, Quality Management, OPEX

ReSourcePro

Negotiable

On-site - Mandaluyong 5-10 Yrs Exp Bachelor Full-time

Job Description

We're looking for a driven quality professional to join our Operational Excellence team in Ortigas as a Lead Specialist for Quality Management.

Responsibilities

• Act as a bridge between our Total Quality System (TQS) and daily operations staff
• Monitor compliance with quality standards
• Develop and conduct training programs
• Facilitate workshops and coaching sessions
• Champion a culture of quality across Service Delivery Units

Qualifications

• 5+ years of experience in a BPO environment
• Strong background in Quality Management Systems
• Data analytics skills you can put to work
• Confident trainer and facilitator (workshops, coaching, one-on-ones)
• Proficient in MS Office (Word, Excel, PowerPoint, Visio)
• Comfortable engaging stakeholders from staff up to director level

Nice to Have

• 3+ years in a QA/QC role
• Familiarity with US Property & Casualty or Employee Benefits Insurance
• Experience with ADDIE or ISD course design methodology

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Health Insurance, Life Insurance

Parking Space

Professional Development

Job Training, Professional Development

Bereavement Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave