Global Quality Director: CX & Compliance Strategy

TaskUs; Pasig; On-site; PHP 1,500,000 - 3,000,000; Full time

Job summary

TaskUs is seeking a Director for Quality to lead the regional quality program across sites, drive client satisfaction and operational excellence, and partner with global teams to advance quality standards. The role emphasizes strategic governance, audits, and cross-functional collaboration to raise performance metrics across locations.

Ideal candidates bring 5+ years in quality leadership within contact centers, proficiency in quality analysis tools such as Minitab, and a Six Sigma/Belt

Qualifications

• Must have at least 5 years in Quality at a managerial level or above.
• Experience leading quality programs in contact centers and cross-geography teams.
• Strong technical skills in quality analysis and problem-solving tools.
• Familiarity with COPC standards and Six Sigma Black Belt is preferred.

Responsibilities

• Define and drive the transactional quality program for the account/region.
• Manage a centralized global team to meet monthly audit compliance requirements.
• Collaborate with global quality directors to define TaskUs quality strategy.
• Work with site operation leaders and client services to align and execute customer experience strategy.
• Ensure client and internal KPIs are consistently delivered.
• Lead initiatives to improve accuracy, CSAT, and other KPIs across sites.
• Mentor employees across levels for advancement; balance workloads via cross-training.

Skills

Quality management

Six Sigma

PMP

COPC

Statistical analysis

Leadership

Cross-functional teams

Presentation skills

Data-driven decisions

Contact center quality

Minitab

Tools

Minitab

MS Office

Job description

TaskUs is seeking a Director for Quality to lead the regional quality program across sites, drive client satisfaction and operational excellence, and partner with global teams to advance quality standards. The role emphasizes strategic governance, audits, and cross-functional collaboration to raise performance metrics across locations.

Ideal candidates bring 5+ years in quality leadership within contact centers, proficiency in quality analysis tools such as Minitab, and a Six Sigma/Belt