Quality Manager | Bacoor, Cavite

TaskUs; Bacoor; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

TaskUs is seeking a Quality Manager to elevate operational excellence across our BPO programs. You will mentor teams, drive metrics, and lead continuous improvement initiatives to meet top-tier quality standards.

The role requires 3+ years in quality management within a BPO setting, strong communication, and a data-driven mindset. You will collaborate with leaders to sustain Ridiculously Impressive results and strong client satisfaction.

Qualifications

• At least 3 years of quality management experience in a BPO environment.
• Excellent communication and presentation skills.
• Knowledge of performance data management and analysis.
• Competency in problem-solving and strategic planning.
• Ability to cultivate effective and productive business relationships.
• Strong drive to secure results and achieve excellence.

Responsibilities

• Serve as a mentor and guide to your direct reports, a consultant to stakeholders, and an important asset to our pursuit for quality;
• Support service and process improvement programs and efforts;
• Monitor program metrics, provide operational insights and analyses, and offer recommendations for improvement;
• Conduct audits, report on findings, and propose new systems and policies for continuous improvement;
• Create a metric-driven determination for operational success;
• Work with Quality Assurance leaders to resolve outstanding quality issues; and
• Develop impactful and measurable action plans to address areas for improvement.

Skills

Quality management

BPO experience

Communication skills

Data analysis

Problem solving

Strategic planning

Relationship building

Job description

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Quality Manager do? Think of yourself as a champion for operational excellence with the responsibility of ensuring that the team consistently meets program metrics and service-level requirements for quality as set by upper management and leaders.

Imagine yourself going to work with one goal in mind: to raise the bar for TaskUs' quality operations to produce Ridiculously Impressive results. Your tasks center on ensuring your program achieves performance objectives through consistent and quality customer interactions.

As a Quality Manager, You Will

• Serve as a mentor and guide to your direct reports, a consultant to stakeholders, and an important asset to our pursuit for quality;


• Support service and process improvement programs and efforts;


• Monitor program metrics, provide operational insights and analyses, and offer recommendations for improvement;


• Conduct audits, report on findings, and propose new systems and policies for continuous improvement;


• Create a metric-driven determination for operational success;


• Work with Quality Assurance leaders to resolve outstanding quality issues; and


• Develop impactful and measurable action plans to address areas for improvement.

Do you have what it takes to become a Quality Manager?

Requirements

• At least 3 years of quality management experience in a BPO environment (preferred)


• Excellent communication and presentation skills


• Knowledge of performance data management and analysis


• Competency in problem-solving and strategic planning


• Ability to cultivate effective and productive business relationships


• Strong drive to secure results and achieve excellence

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.