French Bilingual QA - Compliance & Process Improvement

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a French bilingual Quality Analyst to ensure procedures align with internal standards and regulatory requirements. You will conduct quality control reviews, analyze results, identify root causes, and propose effective improvements.

The role emphasizes data analytics, automation of QC processes, and strong collaboration across teams, using coaching skills to foster continuous learning and process excellence at JPMorganChase.

Qualifications

• 3+ years of quality control experience with emphasis on KYC.
• Fluent in French to review calls, emails, and transactions.
• Experience using data analytics to identify root causes and improve processes.
• Experience implementing automated QC solutions to reduce manual effort.
• Strong communication and collaboration to promote continuous learning.

Responsibilities

• Perform thorough evaluations to ensure internal standards and regulatory compliance.
• Use data analytics to examine QC outcomes and provide actionable insights.
• Develop and apply automated QC solutions to streamline procedures.
• Apply foundational knowledge of AI to enhance QC processes.
• Foster a collaborative environment and promote effective team communication.

Skills

French language

Quality control

KYC standards

Data analytics

Automation in QC

Coaching & teamwork

Cross-functional collaboration

Tools

Webstats

Data analytics tools

Job description

JPMorganChase in the Philippines is seeking a French bilingual Quality Analyst to ensure procedures align with internal standards and regulatory requirements. You will conduct quality control reviews, analyze results, identify root causes, and propose effective improvements.

The role emphasizes data analytics, automation of QC processes, and strong collaboration across teams, using coaching skills to foster continuous learning and process excellence at JPMorganChase.