Quality Incident Engineer II - Drive Customer Satisfaction

Emerson; Mandaluyong; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Medical insurance

Employee Assistance Program

Flexible time off

Paid parental leave

Vacation and holidays

Job summary

Emerson in Metro Manila is seeking an Engineer II to drive timely resolutions to quality-related claims and support quality execution activities. You will work with cross-functional teams to improve data integrity and generate insightful reports, contributing to customer satisfaction.

You will bring an engineering degree, 2-3 years of customer-facing experience, and strong Excel skills. This role sits in a global company focused on growth, collaboration, and career development.

Qualifications

• Bachelor's degree in Engineering (any field) required.
• 2-3 years of experience in a role with customer interaction.
• Proficiency in Microsoft Excel or equivalent spreadsheet tools.

Responsibilities

• Perform incident management for quality-related claims globally.
• Prepare resolutions for quality-related claims beneficial to business and customer.
• Gather information needed for successful project management of the team.
• Generate high-value reports driving organizational results.

Skills

Customer interface

Excel

Communication

Education

Bachelor's degree in Engineering

Tools

Microsoft Excel

Job description

Emerson in Metro Manila is seeking an Engineer II to drive timely resolutions to quality-related claims and support quality execution activities. You will work with cross-functional teams to improve data integrity and generate insightful reports, contributing to customer satisfaction.

You will bring an engineering degree, 2-3 years of customer-facing experience, and strong Excel skills. This role sits in a global company focused on growth, collaboration, and career development.