Engineer II Perfect Execution

Emerson; Mandaluyong; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Medical insurance

Employee Assistance Program

Flexible time off

Paid parental leave

Vacation and holidays

Job summary

Emerson in Metro Manila is seeking an Engineer II to drive timely resolutions to quality-related claims and support quality execution activities. You will work with cross-functional teams to improve data integrity and generate insightful reports, contributing to customer satisfaction.

You will bring an engineering degree, 2-3 years of customer-facing experience, and strong Excel skills. This role sits in a global company focused on growth, collaboration, and career development.

Qualifications

• Bachelor's degree in Engineering (any field) required.
• 2-3 years of experience in a role with customer interaction.
• Proficiency in Microsoft Excel or equivalent spreadsheet tools.

Responsibilities

• Perform incident management for quality-related claims globally.
• Prepare resolutions for quality-related claims beneficial to business and customer.
• Gather information needed for successful project management of the team.
• Generate high-value reports driving organizational results.

Skills

Customer interface

Excel

Communication

Education

Bachelor's degree in Engineering

Tools

Microsoft Excel

Job description

Job Description

If you are an Engineer II, Perfect Execution professional looking for an opportunity to grow your career, this gives you the chance to provide timely resolutions to quality-related claims and support various Quality and Perfect Execution activities of the team. You will contribute to customer satisfaction, provide insights into other functions, and improve integrity of Quality. This plays a very vital role in helping drive growth platforms and supports operational pillars while striving for long-term value creation.

In This Role, Your Responsibilities Will Be:

• Perform incident management for all quality-related claims received globally.
• Prepare resolutions for quality-related claims that is beneficial to both business and customer.
• Gather information needed for a successful project management of the team.
• Generate reports of high value to the organization that drive results.

Who You Are:

You are ready to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You build strong customer relationships and deliver customer-centric solutions. You can proficiently communicate ideas and influence both internal and external customers.

For This Role, You Will Need:

• Bachelor's degree in any Engineering degree.
• 2-3 years of experience in a position with customer interface.
• Intermediate proficiency in Microsoft Excel.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing.

We prioritize providing:

• competitive benefits plans
• a variety of medical insurance plans
• Employee Assistance Program
• employee resource groups
• recognition
• and much more.

Our culture offers:

• flexible time off plans
• including paid parental leave (maternal and paternal)
• vacation
• and holiday leave.