Quality Engineer – ServiceNow + ATF Assistant Manager

PM Consulting; Metro Manila; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

PM Consulting in Manila is seeking a Quality Engineer – ServiceNow + ATF Assistant Manager to support testing activities in ServiceNow implementations, focusing on execution, validation, and automation. The role ensures system changes meet functional requirements and quality standards.

You will conduct manual and automated testing across ITSM and related modules, design test cases, manage defects, and collaborate with cross-functional teams to deliver high-quality solutions.

Qualifications

• Experience in ServiceNow testing, including ATF automation.
• Strong knowledge of functional and regression testing methodologies.
• Experience in test case design, execution, and defect management.
• Understanding of API-based integration testing.

Responsibilities

• Perform manual and automated testing across ServiceNow modules.
• Design, execute, and review test cases and scripts.
• Manage defect lifecycle and root cause analysis.
• Coordinate with stakeholders to ensure test coverage and quality.

Skills

ServiceNow testing

ATF automation

Functional testing

Regression testing

API testing

Tools

ServiceNow ATF

REST APIs

SOAP APIs

Job description

Quality Engineer – ServiceNow + ATF Assistant Manager

Job Openings Quality Engineer – ServiceNow + ATF Assistant Manager

About the job Quality Engineer – ServiceNow + ATF Assistant Manager

Role Overview

The Quality Engineer (Assistant Manager) supports testing activities within ServiceNow implementations, focusing on execution, validation, and automation. This role ensures that system changes meet functional requirements and quality standards.

Key Responsibilities

Testing Execution

• Perform manual and functional testing, including regression, smoke, and sanity testing.
• Design, execute, and review test cases and test scripts.
• Manage defect lifecycle, including identification, tracking, and resolution.
• Conduct root cause analysis for identified issues.

ServiceNow Testing

• Execute testing across ServiceNow modules (e.g., ITSM, CSM, HRSD, SecOps).
• Validate forms, workflows, catalog items, and SLA configurations.
• Utilize ServiceNow Automated Testing Framework (ATF) for automation.
• Perform integration testing using APIs (REST/SOAP).

Collaboration & Quality Assurance

• Work with stakeholders to validate requirements and ensure test coverage.
• Maintain testing documentation and ensure adherence to quality standards.
• Support continuous improvement and QA best practices.
• Coordinate with cross-functional teams for successful delivery.

Qualifications

Required

• Experience in ServiceNow testing, including ATF automation.
• Strong knowledge of functional and regression testing methodologies.
• Experience in test case design, execution, and defect management.
• Understanding of API-based integration testing.

Preferred

• Exposure to multiple ServiceNow modules and custom application testing.
• Familiarity with security and compliance considerations in testing.
• Test execution and validation
• Attention to detail and analytical thinking