Quality Assurance Team Lead

Training and Marketing Professionals, Inc. (TMPI); Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

A marketing and training organization in Metro Manila seeks a qualified individual to oversee quality analysis and performance management while assisting in developing operational strategies. The ideal candidate holds a Bachelor’s degree and has experience in administration. Strong communication skills and attention to detail are essential for this role, which offers opportunities for professional growth.

Qualifications

• At least 1-3 years of administrative or secretarial experience preferred.
• Developed multi-tasking skills.
• Good reading comprehension skills.
• Developed time-management skills
• Good written communication and reading comprehension skills
• Attention to detail decision-making skills.

Responsibilities

• Review and analyze QA output and data.
• Conduct regular performance reviews and develop action plans.
• Assists in developing operational strategies.
• Implement performance improvement plans when necessary.
• Facilitate group discussions and critical company discussions.
• Perform other administrative duties as assigned.
• Communication - Effectively facilitates group discussion, business reviews, and business strategy, and any critical discussion related to the company.
• Administrative - perform other duties that may be assigned by the Management team from time to time.

Skills

Proficient in using Google Workspace

Time-management skills

Written communication

Attention to detail

Decision making

Multi-tasking

Communication

Education

Bachelor's Degree in Business Administration or related fields

Tools

Google Workspace

Job description

Responsibilities

• Analysis & Reporting - reviews and analyzes QA output, records, and data. Ensure quality, efficiently, and productivity standards are met.
• Goal Setting & Performance management - Conducts regular performance reviews, providing constructive feedback, identifying performance gaps, and developing individualized action plans to support skills development and goal attainment.
• Strategies - assists the QA Manager in developing operational strategies taking into consideration of the ongoing needs, assessment, and feedback from operations and other stakeholders.
• Implements performance improvement plans (PIPs) when necessary, closely monitoring progress and providing consistent coaching.
• Assists the QA Manger in developing and refining operational strategies, evolving industry best practices, and feedback from operations and other internal/external stakeholders.
• Discipline - maintains a strict form of discipline at all times, in terms of policies and processes. At times, may implement corrective actions to address performance gaps and analyze trends to effectively coach to attain goals and objectives.
• Communication - Effectively facilitates group discussion, business reviews, and business strategy, and any critical discussion related to the company.
• Administrative - perform other duties that may be assigned by the Management team from time to time.

Qualifications

• Bachelor's Degree Graduate, preferably Business Administration or Business Management course or any related courses
• Proficient in using Google Workspace (Gmail, Calendar, Docs, Sheets)
• At least 1-3 years of administrative or secretarial experience preferred Enhanced multi-tasking skills.
• Developed time-management skills
• Good written communication and reading comprehension skills
• Attention to detail decision-making skills.