Quality Assurance Team Lead

Training and Marketing Professionals Inc.; Taguig; On-site; PHP 334,800 - 535,680; Full time

Job summary

Training and Marketing Professionals Inc. is seeking a proactive administrator to support QA-related analysis, performance management, and operational strategy development. The role involves reviewing data, coaching staff, and ensuring productivity through well-structured processes.

The candidate should have a Bachelor’s degree in Business Administration or related field and 1–3 years of admin/secretarial experience, with strong written communication skills and proficiency in Google Workspace.

Qualifications

• Bachelor’s degree in Business Administration, Business Management, or related field.
• 1–3 years of administrative or secretarial experience preferred.
• Proficient with Google Workspace (Gmail, Calendar, Docs, Sheets).
• Strong time-management and multitasking abilities.
• Good written communication and reading comprehension.

Responsibilities

• Review and analyze QA output, records, and data to ensure quality and productivity.
• Set goals and manage performance, providing feedback and development plans.
• Assist QA Manager with developing and refining operational strategies reflecting stakeholder feedback.
• Implement performance improvement plans and monitor progress.
• Facilitate group discussions, business reviews, and strategy discussions.
• Perform administrative duties as assigned by management.
• Maintain discipline in policies and processes, addressing performance gaps and coaching as needed.

Skills

Analysis & Reporting

Performance management

Operational strategies

Discipline

Communication

Administration

Time management

Multitasking

Written communication

Coaching

Education

Bachelor's Degree in Business Administration/Business Management

Tools

Google Workspace

Job description

• Analysis & Reporting - reviews and analyzes QA output, records, and data. Ensure quality, efficiently, and productivity standards are met.
• Goal Setting & Performance management - Conducts regular performance reviews, providing constructive feedback, identifying performance gaps, and developing individualized action plans to support skills development and goal attainment.
• Strategies - assists the QA Manager in developing operational strategies taking into consideration of the ongoing needs, assessment, and feedback from operations and other stakeholders.
• Implements performance improvement plans (PIPs) when necessary, closely monitoring progress and providing consistent coaching.
• Assists the QA Manger in developing and refining operational strategies, evolving industry best practices, and feedback from operations and other internal/external stakeholders.
• Discipline - maintains a strict form of discipline at all times, in terms of policies and processes. At times, may implement corrective actions to address performance gaps and analyze trends to effectively coach to attain goals and objectives.
• Communication - Effectively facilitates group discussion, business reviews, and business strategy, and any critical discussion related to the company.
• Administrative - perform other duties that may be assigned by the Management team from time to time.
• Bachelor's Degree Graduate, preferably Business Administration or Business Management course or any related courses
• Proficient in using Google Workspace (Gmail, Calendar, Docs, Sheets)
• At least 1-3 years of administrative or secretarial experience preferred Enhanced multi-tasking skills.
• Developed time-management skills
• Good written communication and reading comprehension skills