Quality Assurance Team Lead: Coaching, Strategy & Analysis

Training and Marketing Professionals Inc.; Taguig; On-site; PHP 334,800 - 535,680; Full time

Job summary

Training and Marketing Professionals Inc. is seeking a proactive administrator to support QA-related analysis, performance management, and operational strategy development. The role involves reviewing data, coaching staff, and ensuring productivity through well-structured processes.

The candidate should have a Bachelor’s degree in Business Administration or related field and 1–3 years of admin/secretarial experience, with strong written communication skills and proficiency in Google Workspace.

Qualifications

• Bachelor’s degree in Business Administration, Business Management, or related field.
• 1–3 years of administrative or secretarial experience preferred.
• Proficient with Google Workspace (Gmail, Calendar, Docs, Sheets).
• Strong time-management and multitasking abilities.
• Good written communication and reading comprehension.

Responsibilities

• Review and analyze QA output, records, and data to ensure quality and productivity.
• Set goals and manage performance, providing feedback and development plans.
• Assist QA Manager with developing and refining operational strategies reflecting stakeholder feedback.
• Implement performance improvement plans and monitor progress.
• Facilitate group discussions, business reviews, and strategy discussions.
• Perform administrative duties as assigned by management.
• Maintain discipline in policies and processes, addressing performance gaps and coaching as needed.

Skills

Analysis & Reporting

Performance management

Operational strategies

Discipline

Communication

Administration

Time management

Multitasking

Written communication

Coaching

Education

Bachelor's Degree in Business Administration/Business Management

Tools

Google Workspace

Job description

Training and Marketing Professionals Inc. is seeking a proactive administrator to support QA-related analysis, performance management, and operational strategy development. The role involves reviewing data, coaching staff, and ensuring productivity through well-structured processes.

The candidate should have a Bachelor’s degree in Business Administration or related field and 1–3 years of admin/secretarial experience, with strong written communication skills and proficiency in Google Workspace.