Quality Assurance & Coaching Specialist - Life Insurance

ISSI Corp; Philippines; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Paid Time Off

Team Building

Complimentary Meals & Snacks

14th Month Pay

HMO

Job summary

ISSI Corp in the Philippines is seeking a Quality Assurance role focused on call quality monitoring, reporting, and coaching to raise standards across the team. You will work to meet monthly targets and collaborate with Operations to improve scores.

This position covers QA call calibrations, coaching, and training, with opportunities to contribute to process improvements and receive a supportive benefits package.

Qualifications

• Should possess a positive attitude and be open to feedback.
• Flexible and willing to work long hours when needed.
• Strong product/process knowledge of Life insurance.

Responsibilities

• Perform call quality monitoring and reporting; provide feedback and recommendations.
• Responsible for meeting the required monthly target.
• Coordinate with Operations on improving team/site quality scores.
• Attend and facilitate QA call meetings and calibrations.
• Perform coaching and/or training to improve quality scores.
• Perform other duties as assigned by Management.

Skills

Positive attitude

Open to feedback

Willing to work long hours

Life insurance knowledge

Tools

MS Office

Job description

ISSI Corp in the Philippines is seeking a Quality Assurance role focused on call quality monitoring, reporting, and coaching to raise standards across the team. You will work to meet monthly targets and collaborate with Operations to improve scores.

This position covers QA call calibrations, coaching, and training, with opportunities to contribute to process improvements and receive a supportive benefits package.