Quality Assurance Head

Private Advertiser; Mabalacat; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Private Advertiser in Pampanga is seeking a Quality Assurance Head to establish and elevate the Quality Management System, oversee compliance, and drive process improvements across departments.

Reporting to Executive Leadership, you will lead internal audits, monitor performance, and foster a culture of accountability and continuous improvement within the organization.

Qualifications

• Proven ability to design and implement a QMS aligned with institutional goals.
• Experience leading audits, non-conformance tracking, and CAPA processes.
• Strong analytical, reporting, and documentation skills.

Responsibilities

• Develop, implement, maintain, and evaluate the QMS to meet quality standards.
• Lead internal audits, track non-conformances, and drive corrective actions.
• Monitor regulatory adherence and prepare documentation for external assessments.
• Oversee records control and ensure data-driven process improvements across departments.

Skills

QMS principles

Internal audit workflows

ISO standards

Data analysis

Reporting

Communication skills

Integrity & compliance

Leadership / supervision

Documentation management

Education

Bachelor's degree in Quality Management/related field

Master's degree

ISO/Quality Management certifications

Job description

POSITION TITLE: Quality Assurance Head

LOCATION: On-site, Pampanga

EMPLOYMENT TYPE: Full-Time

ABOUT THE ROLE

We are seeking a highly organized, analytical, and process-driven Quality Assurance Head to establish, maintain, and continuously elevate our Quality Management System (QMS). In this key leadership role reporting directly to the Executive Leadership, you will oversee institutional compliance, drive process optimization, lead internal audits, and cultivate an organizational culture of accountability and continuous improvement.

KEY RESPONSIBILITIES

• Quality Management System: Develop, implement, maintain, and periodically evaluate the organization's QMS to ensure processes meet defined quality standards and institutional goals.

Audits & Performance Evaluation: Design quality frameworks, tools, and checklists; coordinate and conduct internal quality audits; track non-conformances, and evaluate the effectiveness of corrective/preventive actions.

• Compliance & Accreditation: Monitor adherence to applicable regulatory standards, institutional policies, and external quality bodies; direct document preparation for external assessments.

• Documentation & Records Control: Oversee the proper creation, retention, control, and secure disposal of critical quality records, audit findings, and compliance logs.

• Continuous Improvement & Reporting: Analyze quality metrics, prepare comprehensive reports for management, and recommend data-driven process improvements across academic and administrative departments.

QUALIFICATIONS

Education & Certifications:

• Bachelor's degree in Quality Management, Business Administration, Education, Engineering, or a related field.

• Master's degree is a distinct advantage.

• Relevant professional certifications (e.g., ISO, Quality Management training) are highly preferred.

Work Experience:

• At least 3 to 5 years of progressive experience in Quality Assurance, Audit, or Compliance, with proven supervisory or managerial experience.

• Practical experience in implementing or managing a full Quality Management System.

• Demonstrated background in conducting internal audits, process monitoring, and root-cause analysis.

• Experience within an educational, institutional, or similarly regulated setting is preferred.

Technical Skills & Core Competencies

• Strong knowledge of QMS principles, internal audit workflows, and ISO standards.

• High analytical capacity with strong attention to detail and data-driven problem solving.

• Excellent written and oral communication skills for effective reporting and inter-departmental coordination.

• Proficiency in office productivity tools, spreadsheets, and documentation management software.

• Uncompromising integrity, compliance awareness, and strong organizational skills.

WHY JOIN US?

• Competitive compensation package based on experience.

• Leadership opportunity to build and shape core institutional processes.

• Collaborative and quality-focused work environment.