Quality Assurance + Documentation Controller | AU | Onsite

Staff Domain Inc; Pasig; On-site; PHP 420,000 - 700,000; Full time

Benefits offered by this job

HMO

Dental insurance

Life insurance

Paid leaves

Job summary

Staff Domain Inc in the Philippines is seeking a Quality Assurance + Documentation Controller to support end-to-end quality checks and maintain controlled, up-to-date documentation for assigned processes.

The role combines QA tasks with document control responsibilities to ensure accuracy, version consistency, and compliance readiness across deliverables and client needs. Onsite work across Ortigas, Alabang, Pampanga, or Cebu is required.

Qualifications

• Bachelor's degree in IT, business admin, industrial engineering, or related fields.
• 3+ years in quality assurance, document control, or compliance support.
• Knowledge of document control principles: versioning, approvals, traceability.
• Experience creating, reviewing, and maintaining SOPs, checklists, templates, and registers.
• Proficiency with Word, Excel, PowerPoint, and SharePoint.
• Familiarity with QA practices: defect tracking, CAPA fundamentals.
• Clear written communication and attention to detail.
• Ability to organize work and meet deadlines with minimal supervision.
• Professional command of written and spoken English.

Responsibilities

• Perform quality assurance reviews of outputs against requirements and acceptance criteria.
• Conduct document verification for completeness, formatting, and consistency.
• Manage document control activities: creation, revision, approval routing, filing, archival.
• Maintain version control and ensure only latest approved documents are in use.
• Track document status (draft, review, approved, obsolete) and audit-ready records.
• Support development and updates of quality procedures, templates, and standards.
• Review records for traceability and evidence alignment with processes.
• Coordinate with stakeholders to resolve documentation gaps and non-conformities.
• Prepare QA and documentation reports with findings, corrections, and closure status.
• Ensure confidentiality and proper handling of sensitive documentation.

Skills

Quality assurance

Documentation control

Attention to detail

Written communication

Stakeholder coordination

English proficiency

Education

Bachelor's degree

Tools

MS Word

MS Excel

PowerPoint

SharePoint

Job description

Set-up and Location: ONSITE| Ortigas, Alabang, Pampanga, or Cebu

Work Schedule: 9:00AM to 6:00PM (AEST) | 7:00AM to 4:00PM (PH)

Employment Type: Full-time

Ready to do work that actually excites you?

• Seeking a Quality Assurance + Documentation Controller to support end-to-end quality checks and maintain controlled, up-to-date documentation for assigned processes.
• The role combines quality assurance activities with document control responsibilities to ensure accuracy, version consistency, and compliance readiness. This role is critical for ensuring deliverables meet agreed requirements and that documentation supports internal and client needs.
• Perform quality assurance reviews of work outputs against established requirements, checklists, and acceptance criteria
• Conduct document verification for completeness, correctness, formatting standards, and consistency across related files.
• Manage document control activities, including creation, revision, approval routing, filing, and archival.
• Maintain accurate version control and ensure only the latest approved documents are in use.
• Track document status (draft, under review, approved, obsolete) and maintain audit-ready documentation records.
• Support development and updates of quality procedures, templates, and documentation standards as needed.
• Review records for traceability, ensuring supporting evidence aligns with the relevant process or task.
• Coordinate with internal stakeholders to resolve documentation gaps, discrepancies, and non-conformities.
• Prepare clear QA and documentation reports, including summary of findings, required corrections, and closure status.
• Ensure confidentiality and proper handling of sensitive documentation in accordance with applicable guidelines.

Requirements

What You Bring:

• Bachelor's degree in Information Technology, Business Administration, Industrial Engineering, or Engineering-related courses is preferred.
• 3+ years of experience in quality assurance, document control, compliance support, or a related function.
• Knowledge of document control principles, including versioning, approval workflows, and record traceability.
• Experience creating, reviewing, and maintaining SOPs, checklists, templates, and document registers.
• Proficiency with document management tools and common productivity software (e.g., MS Word, Excel, PowerPoint, and SharePoint or equivalent).
• Familiarity with quality assurance practices such as defect tracking, root-cause thinking, and corrective/preventive action (CAPA) fundamentals.
• Strong attention to detail and accuracy in reviewing outputs and maintaining document consistency.
• Clear written communication skills for documenting findings, changes, and recommendations.
• Ability to organize work, manage multiple document sets, and meet deadlines with minimal supervision.
• Professional judgment in flagging non-conformities and escalating issues when needed.
• Professional command of written and spoken of English

Why You'll Love Working Here

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with option to enroll more)
• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves convertible to cash on your anniversary)
• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more