Quality Assurance Assistant Manager

J-K Network Services; Muntinlupa; On-site; PHP 669,600 - 781,200; Full time

Benefits offered by this job

Quarterly performance bonus

Career development opportunities

HMO and Life Insurance for employee and 2 dependents

Job summary

A leading BPO Company located in Muntinlupa is seeking a Quality Assurance Assistant Manager to ensure quality standards across processes and ramp-ups. The ideal candidate holds a Bachelor's degree with significant BPO and leadership experience. Responsibilities include monitoring performance, addressing customer complaints, and implementing corrective actions. This role offers a competitive salary of Php 60,000 - Php 70,000 with benefits such as performance bonuses and healthcare for employees and dependents.

Qualifications

• At least 4 to 5 years total BPO work experience.
• At least 4 years of leadership experience.
• Amenable to work in shifting schedules.

Responsibilities

• Ensure quality standards are followed across all processes.
• Identify issues in client processes and implement controls.
• Monitor transactions and processes for stable performance.
• Track quality scores and improve performance.
• Join client reviews and share quality updates.
• Review customer complaints and implement corrective actions.

Skills

BPO work experience

Leadership skills

Quality control

Monitoring performance

Education

Bachelor Degree

Job description

Overview

COMPANY PROFILE: With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.

Position: Quality Assurance Assistant Manager

Company Industry: BPO Company

Work Location: Alabang

Work Schedule: Shifting schedules

Salary: Php 60,000 - Php 70,000

Work Set Up: Work onsite

Benefits

• Quarterly performance bonus
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• Great place to work certified

Qualifications

• Bachelor Degree Holder
• At least 4 to 5 years total BPO work experience
• At least 4 years of leadership experience
• Amenable to work in shifting schedules
• Amenable to work onsite

Responsibilities

• Ensure quality standards are followed across all processes and during new project ramp-ups
• Identify issues in client processes and put controls in place to prevent errors.
• Monitor transactions and processes to ensure consistent and stable performance.
• Track quality scores and work on improving overall performance.
• Join client reviews and share quality performance updates.
• Review customer complaints, find root causes, and implement corrective actions.

Recruitment Process

• Initial Interview
• Final Interview
• Job Offer