Quality Assurance Associate

J-K Network Services; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Government mandated Benefits

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Job summary

A leading BPO company is seeking a Quality Assurance Associate in Muntinlupa. The role requires strong customer service skills, attention to detail, and at least 2-3 years of QA experience. Candidates must be amenable to a shifting schedule and willing to work on site. This position offers benefits such as HMO and paid leave credits.

Qualifications

• At least 2-3 years of work experience as a Quality Assurance role.
• Experience working as a Customer Service Representative in the BPO industry.
• Willing to work on site and amenable to a shifting schedule.

Responsibilities

• Handling inbound and outbound calls, messages, and email.
• Assisting customers with product and service inquiries.
• Managing and resolving escalations by coordinating with teams.

Skills

Attention to detail

Problem-solving skills

Customer service skills

Education

Bachelor’s Degree

Job description

Overview

Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry.

Position: Quality Assurance Associate

Industry: BPO Company

Location: Alabang, Muntinlupa

Schedule: Shifting Schedule

Work Set up: Work on site

Benefits

• Government mandated Benefits
• HMO
• 13th month pay
• Sick Leave Credits
• Vacation Leave Credits

Qualifications

Job Requirements:

• Bachelor’s Degree Holder
• At least 2-3 years of work experience as Quality Assurance role
• Experience working as Customer Service Representative in BPO industry
• Willing to work on site
• Amenable to work at shifting schedule

Responsibilities

Job Responsibilities:

• Handling inbound and outbound calls, messages and email
• Assisting customers with product and service inquiries
• Develop and maintain strong relationships with customers and clients
• Managing and resolving escalations by coordinating with teams and implement quality control processes, perform quality assessments.
• Developing and Maintaining high customer satisfactions

Recruitment Process

Recruitment Process: Online and Face to Face

• Initial interview
• Final interview
• JOB OFFER