Assistant Manager – Compliance & Quality (Up to Php 70,000)

J-K Network Services; Mandaluyong; On-site; PHP 669,600 - 781,200; Full time

Benefits offered by this job

Quarterly performance bonus

Career development opportunities

HMO and Life Insurance for employee and 2 dependents

Job summary

A leading BPO service provider in the Philippines is looking for an Assistant Manager – Compliance & Quality to ensure high-quality standards across processes. Candidates should have at least 4 to 5 years of BPO experience and a minimum of 4 years in leadership. The position requires working onsite and entails monitoring performance and addressing client complaints. This role offers competitive salary packages and various benefits, including healthcare and performance bonuses.

Qualifications

• At least 4 to 5 years of experience in the BPO industry.
• Minimum 4 years of leadership experience.
• Willingness to work in shifting schedules and onsite.

Responsibilities

• Ensure adherence to quality standards across processes.
• Identify and control issues in client processes.
• Monitor performance and quality scores.
• Participate in client reviews and quality updates.
• Address customer complaints and implement corrective actions.

Skills

Leadership

Quality assurance

BPO experience

Education

Bachelor Degree

Job description

Overview

COMPANY PROFILE: With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.

Position: Assistant Manager – Compliance & Quality

Company Industry: BPO Company

Work Location: Alabang

Work Schedule: Shifting schedules

Salary: Php 60,000 - Php 70,000

Work Set Up: Work onsite

Benefits

• Quarterly performance bonus
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• Great place to work certified

Requirements

• Bachelor Degree Holder
• At least 4 to 5 years total BPO work experience
• At least 4 years of leadership experience
• Amenable to work in shifting schedules
• Amenable to work onsite

Responsibilities

• Ensure quality standards are followed across all processes and during new project ramp-ups
• Identify issues in client processes and put controls in place to prevent errors.
• Monitor transactions and processes to ensure consistent and stable performance.
• Track quality scores and work on improving overall performance.
• Join client reviews and share quality performance updates.
• Review customer complaints, find root causes, and implement corrective actions.

Recruitment Process

(ONLINE OR FACE TO FACE)

• Initial Interview
• Final Interview
• Job Offer