Assistant Manager – Quality Assurance (QA)

J-K Network Services; Taguig; On-site; PHP 781,000 - 1,228,000; Full time

Benefits offered by this job

Quarterly performance bonus

HMO and life insurance for employee and dependents

Career development opportunities

Work-life balance

Great place to work certified

Job summary

A leading BPO firm in Taguig is seeking an Assistant Manager for Quality Assurance (QA) who will ensure compliance with quality standards across processes and lead a team of quality personnel. This role requires a Bachelor's degree and at least 4-5 years of BPO experience, including 4 years in a leadership position. Candidates must be adaptable to shifting schedules and willing to work on-site. The position offers competitive benefits such as performance bonuses and health insurance.

Qualifications

• Minimum 4 to 5 years of total BPO work experience.
• At least 4 years of leadership experience.
• Willingness to work on shifting schedules.

Responsibilities

• Ensure quality standards are followed across all processes.
• Identify issues in client processes and implement controls.
• Monitor transactions to ensure consistent performance.
• Track quality scores and work on improvement.
• Review customer complaints and implement corrective actions.
• Review customer complaints, find root causes, and implement corrective actions

Skills

Leadership experience

Quality assurance

BPO experience

Problem-solving

Attention to detail

Education

Bachelor's Degree

Job description

Assistant Manager – Quality Assurance (QA)

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

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COMPANY PROFILE: With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.

Position: Assistant Manager – Quality Assurance (QA)

Company Industry: BPO Company

Work Set Up: Work onsite

BENEFITS:

• Quarterly performance bonus
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• Great place to work certified

JOB REQUIREMENTS:

• Bachelor Degree Holder
• At least 4 to 5 years total BPO work experience
• At least 4 years of leadership experience
• Amenable to work in shifting schedules
• Amenable to work onsite

JOB RESPONSIBILITIES:

• Ensure quality standards are followed across all processes and during new project ramp-ups
• Identify issues in client processes and put controls in place to prevent errors.
• Monitor transactions and processes to ensure consistent and stable performance.
• Track quality scores and work on improving overall performance.
• Join client reviews and share quality performance updates.
• Review customer complaints, find root causes, and implement corrective actions.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

• Initial Interview
• Final Interview
• Job Offer

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