Quality Analyst (Pure ONSITE and amenable to night shift and shifting schedules)

AVENSYS CONSULTING INC.; Quezon City; On-site; PHP 300,000 - 540,000; Full time

Job summary

AVENSYS CONSULTING INC. is seeking a Quality Analyst to join our onsite team in Quezon City, with night shift and rotating schedules. You will monitor performance, conduct QA audits, provide feedback, and prepare reports to drive continuous improvement.

The ideal candidate has at least 3 years of QA experience, strong analytical and communication skills, and reporting abilities. Healthcare account experience is advantageous but not required.

Qualifications

• Minimum 3 years of experience in Quality Assurance (QA).
• Healthcare/Medical account experience is an advantage but not required.

Responsibilities

• Monitor and evaluate employee performance based on established quality standards.
• Conduct quality audits and assessments to identify performance gaps and improvement opportunities.
• Provide constructive feedback and coaching recommendations.
• Prepare quality reports, analyze trends, and track performance metrics.
• Collaborate with operations teams to improve service quality and ensure process compliance.

Skills

Analytical skills

Critical thinking

Problem solving

Communication skills

Reporting skills

Job description

WE'RE HIRING: QUALITY ANALYST (ONSITE and night shift and shifting schedules)

Are you an experienced Quality Analyst with a keen eye for detail and a passion for driving service excellence? We want you on our team!

Key Responsibilities:

• Monitor and evaluate employee performance based on established quality standards.

• Conduct quality audits and assessments to identify performance gaps and improvement opportunities.

• Provide constructive feedback and coaching recommendations.

• Prepare quality reports, analyze trends, and track performance metrics.

• Collaborate with operations teams to improve service quality and ensure process compliance.

Qualifications:

• REQUIRED: minimum 3 years of experience in Quality Assurance (QA).

• Strong analytical, critical-thinking, and problem-solving skills.

• Excellent communication and reporting skills.

• Healthcare/Medical account experience is an advantage but not required.

• Willing to work 100% onsite at Eton Centris, Quezon City.

• Amenable to night shift and shifting schedules.

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