Quality Assurance Analyst (Pure ONSITE and amenable to night shift and shifting schedules)

Avensys Consulting; Quezon City; On-site; PHP 300,000 - 480,000; Full time

Job summary

Avensys Consulting is hiring a Quality Analyst to join our on-site team in Quezon City. This role requires a keen eye for detail, strong QA experience, and the ability to monitor performance against quality standards during night shifts and rotating schedules.

You will conduct audits, provide coaching, prepare reports, and collaborate with operations to improve service quality. Healthcare account experience is an advantage but not required.

Qualifications

• Minimum 3 years of experience in Quality Assurance (QA).
• Excellent analytical, critical-thinking and problem-solving abilities.
• Strong communication and reporting skills.
• Healthcare/Medical account experience is an advantage but not required.

Responsibilities

• Monitor and evaluate employee performance against established quality standards.
• Conduct quality audits and identify performance gaps and opportunities for improvement.
• Provide constructive feedback and coaching recommendations to staff.
• Prepare quality reports, analyze trends, and track performance metrics.
• Collaborate with operations teams to improve service quality and ensure process compliance.

Skills

Analytical skills

Critical thinking

Problem solving

Communication skills

Reporting skills

Job description

WE'RE HIRING: QUALITY ANALYST (ONSITE and night shift and shifting schedules)

Are you an experienced Quality Analyst with a keen eye for detail and a passion for driving service excellence? We want you on our team!

Key Responsibilities:

• Monitor and evaluate employee performance based on established quality standards.
• Conduct quality audits and assessments to identify performance gaps and improvement opportunities.
• Provide constructive feedback and coaching recommendations.
• Prepare quality reports, analyze trends, and track performance metrics.
• Collaborate with operations teams to improve service quality and ensure process compliance.

Qualifications:

• REQUIRED: minimum 3 years of experience in Quality Assurance (QA).
• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent communication and reporting skills.
• Healthcare/Medical account experience is an advantage but not required.
• Willing to work 100% onsite at Eton Centris, Quezon City.
• Amenable to night shift and shifting schedules.