Quality Control Analyst | 3+ Years Healthcare BPO QA | ₱45K | Pasig

EPSILON GROUP SERVICES INC.; Metro Manila; Vor Ort; PHP 457.000 - 547.000; Vollzeit

Zusammenfassung

EPSILON GROUP SERVICES INC. is seeking a Quality Control Analyst for an onsite role in Pasig City, night shift, ASAP start. The candidate will conduct quality audits, analyze performance data, and create dashboards to support improvements for a US Healthcare BPO account.

The ideal candidate has 3+ years in Healthcare BPO QA, 5+ years in Healthcare accounts (RCM preferred), and strong Excel skills. Onsite Pasig reporting and night work are required.

Qualifikationen

• 3+ years of Healthcare BPO Quality Analyst experience
• 5+ years of Healthcare account experience, preferably in RCM
• Strong background in a US Healthcare BPO account
• Hands-on experience creating dashboards from scratch
• Advanced Microsoft Excel skills
• Willing to report onsite in Pasig City
• Available for night shift
• Start ASAP

Aufgaben

• Conduct quality audits and evaluate performance against client and operational standards
• Review healthcare processes to identify quality gaps, errors and improvement opportunities
• Analyze quality data to identify performance trends and recurring issues
• Develop and maintain dashboards and reports using advanced Microsoft Excel
• Prepare quality reports and provide actionable insights to stakeholders
• Participate in calibration sessions to ensure consistent quality evaluations
• Collaborate with operations to address audit findings and improve performance
• Support quality improvement initiatives across Healthcare RCM processes

Kenntnisse

Quality auditing

Data analysis

Dashboard creation

Advanced Excel

US Healthcare BPO account

Night shift

Onsite Pasig City

Ausbildung

College degree

Tools

Microsoft Excel

Jobbeschreibung

NOW HIRING: QUALITY CONTROL ANALYST – HEALTHCARE BPO

₱45,000 SALARY PACKAGE | ONSITE PASIG | NIGHT SHIFT | ASAP

Work Location: Pasig City, Metro Manila
Work Setup: 100% Onsite
Schedule: Night Shift
Salary Package: ₱45,000
Openings: 1
Start Date: ASAP

STRICT REQUIREMENTS

• College graduate

• At least 3 years of Healthcare BPO Quality Analyst experience

• At least 5 years of Healthcare account experience, preferably in Revenue Cycle Management (RCM)

• Strong background in a US Healthcare BPO account

• Hands-on experience in quality auditing and performance monitoring

• Advanced Microsoft Excel skills

• Hands-on experience creating dashboards from scratch

• Extensive experience in data analysis, performance trend identification, reporting, and calibration

• Willing to report onsite in Pasig City

• Amenable to a night shift schedule

• Available to start ASAP

ABOUT THE ROLE

We are looking for an experienced Quality Control Analyst with a strong background in Healthcare BPO and Revenue Cycle Management (RCM).

The ideal candidate will conduct quality audits, analyze performance data, identify quality trends, and support continuous improvement initiatives for a US Healthcare account.

KEY RESPONSIBILITIES

• Conduct quality audits and evaluate performance against client and operational standards.

• Review healthcare processes and identify quality gaps, errors, and improvement opportunities.

• Analyze quality data to identify performance trends and recurring issues.

• Develop and maintain dashboards and reports using advanced Microsoft Excel.

• Prepare quality reports and provide actionable insights to stakeholders.

• Participate in calibration sessions to ensure consistent quality evaluations.

• Collaborate with operations and other teams to address audit findings and improve performance.

• Support quality improvement initiatives across Healthcare RCM processes.

IMPORTANT REMINDERS

Applicants must have at least 3 years of Healthcare BPO Quality Analyst experience and 5 years of Healthcare account experience, preferably in RCM.

Work Setup: 100% onsite in Pasig City.
Schedule: Night shift.
Start Date: ASAP.