Quality Analytics Associate — Data-Driven Impact

Sutherland; Morong; On-site; PHP 300,000 - 480,000; Full time

Job summary

Sutherland in the Philippines seeks a Sr. Assoc. Quality Analyst to evaluate transactions and participate in calibration sessions. You will help define service quality and maintain strong client and team relationships while delivering accurate reports.

Ideal candidates bring six months in process transformation, strong analytical abilities, and excellent verbal and written communication to drive improvements and uphold professional standards within a fast-paced environment.

Qualifications

• Experience in process transformation projects.
• Proficient in MS Office software.
• Thrives in a fast-paced environment.
• Capable of developing trust and professional rapport.
• Strong analytical skills with data interpretation.
• Clear and professional verbal and written communication.

Responsibilities

• Complete all assigned transaction evaluations and attend calibration sessions as assigned.
• Define Sutherland’s reputation by overseeing performance and service quality.
• Maintain client and team relationships, understand needs, resolve issues.
• Provide timely, accurate reports to management.
• Develop data-driven strategies to improve operations.

Skills

Process transformation experience

MS Office

Fast-paced environment

Rapport building

Analytical skills

Verbal and written communication

Job description

Sutherland in the Philippines seeks a Sr. Assoc. Quality Analyst to evaluate transactions and participate in calibration sessions. You will help define service quality and maintain strong client and team relationships while delivering accurate reports.

Ideal candidates bring six months in process transformation, strong analytical abilities, and excellent verbal and written communication to drive improvements and uphold professional standards within a fast-paced environment.