QA Team Lead: Elevate Quality for Global Travel Accounts

Tasq Work; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Tasq Work is seeking an experienced QA Team Lead to strengthen quality standards for our international travel accounts. This onsite role in McKinley, Taguig involves leading QA initiatives, monitoring call quality, and driving continuous improvement within the Quality Assurance team.

The successful candidate will guide a team, ensure adherence to standards, and collaborate with cross-functional groups to enhance customer interactions and overall service delivery.

Qualifications

• At least 2 years of QA Team Lead experience.
• Experience supporting international travel accounts.

Responsibilities

• Monitors and evaluates the quality of inbound and outbound calls and other customer contact methods for accuracy and adherence to quality standards.
• Documents on quality issues and performance measures for management review.
• Provides information to assist in feedback and formal education on the phone.
• Possesses comprehensive knowledge of the discipline and broader area of operation.
• Executes specialized projects and activities according to set principles.
• Supervises work of less experienced professionals and takes responsibility for the end product.

Skills

QA Team Lead experience

Travel account QA

Job description

Tasq Work is seeking an experienced QA Team Lead to strengthen quality standards for our international travel accounts. This onsite role in McKinley, Taguig involves leading QA initiatives, monitoring call quality, and driving continuous improvement within the Quality Assurance team.

The successful candidate will guide a team, ensure adherence to standards, and collaborate with cross-functional groups to enhance customer interactions and overall service delivery.