QA Team Lead (McKinley) | Onsite

Tasq Work; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Tasq Work is seeking an experienced QA Team Lead to strengthen quality standards for our international travel accounts. This onsite role in McKinley, Taguig involves leading QA initiatives, monitoring call quality, and driving continuous improvement within the Quality Assurance team.

The successful candidate will guide a team, ensure adherence to standards, and collaborate with cross-functional groups to enhance customer interactions and overall service delivery.

Qualifications

• At least 2 years of QA Team Lead experience.
• Experience supporting international travel accounts.

Responsibilities

• Monitors and evaluates the quality of inbound and outbound calls and other customer contact methods for accuracy and adherence to quality standards.
• Documents on quality issues and performance measures for management review.
• Provides information to assist in feedback and formal education on the phone.
• Possesses comprehensive knowledge of the discipline and broader area of operation.
• Executes specialized projects and activities according to set principles.
• Supervises work of less experienced professionals and takes responsibility for the end product.

Skills

QA Team Lead experience

Travel account QA

Job description

Work Setup:Onsite (McKinley, Taguig)

Urgency:Urgent

Status:Active

Account/Category/Campaign:Quality Assurance

We're looking for an experienced QA Team Lead who can strengthen quality standards and drive continuous improvement.

Non-Negotiable Requirements:

• Experience supporting international travel accounts
• With at least 2 years of QA Team Lead experience

Key Responsibilities:

• Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
• Documents on quality issues and performance measures for management review.
• Provides information to assist in the feedback and formal education process of individuals on the phone.
• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
• Executes specialized projects and activities and typically works according to set principles.
• Usually generates and initiates own workload and doesn't need instructions or guidelines.
• Might also supervise work of less experienced professionals, provide professional expertise and take responsibility for the end product.
• Positions at this level are expected to significantly improve the day-to-day activities/processes.