QA Team Lead (McKinley) | Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 558,000 - 781,200; Full time

Job summary

A staffing solutions company is seeking an experienced QA Team Lead to enhance quality standards in Taguig. The ideal candidate will have at least 2 years of experience leading QA teams and a background in supporting international travel accounts. Responsibilities include monitoring the quality of customer interactions, documenting performance measures for management, and providing feedback and training to team members. This onsite role demands strong leadership and evaluation skills.

Qualifications

• At least 2 years of QA Team Lead experience.
• Experience supporting international travel accounts.

Responsibilities

• Monitors quality of customer contact methods for accuracy.
• Documents quality issues for management review.
• Provides feedback and training to team members.
• Executes specialized quality assurance projects.
• Supervises less experienced professionals.

Skills

Quality Assurance Monitoring

Feedback and Performance Evaluation

Supervision of Team

Job description

Work Setup: Onsite (McKinley, Taguig)

Urgency: Urgent

Status: Active

Account/Category/Campaign: Quality Assurance

We're looking for an experienced QA Team Lead who can strengthen quality standards and drive continuous improvement.

Non-Negotiable Requirements:

• Experience supporting international travel accounts
• At least 2 years of QA Team Lead experience

Key Responsibilities:

• Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
• Documents on quality issues and performance measures for management review.
• Provides information to assist in the feedback and formal education process of individuals on the phone.
• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
• Executes specialized projects and activities and typically works according to set principles.
• Usually generates and initiates own workload and doesn't need instructions or guidelines.
• Might also supervise work of less experienced professionals, provide professional expertise and take responsibility for the end product.
• Positions at this level are expected to significantly improve the day-to-day activities/processes.